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Verified
4/5

2008-07-28

"ordered a levitron distribution module and quickly received an email confirming my order. Three days later I received an email stating that the order will ship in 7-10 days. 8 days later another email saying 5-7 days. I emailed around the 22 of July since I had not received the order or heard anything. The next day I got an email explaining the delay was the cause of Levitron and given a new shipping date. The product arrived much earlier than stated. Apart from not being informed of the delay until I asked the experience was positive and I would order from them again."

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Verified
5/5

2008-06-11

"The ordering was painless and I received the order (Leviton part) on the date promised. I will certainly order again!"

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Verified
5/5

2008-05-16

"Great store! Got the items in a couple of days. Good packaging. Will shop again at AsiHome."

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Verified
5/5

2008-04-08

"Placed order, it was in stock and they got it shipped quickly. Price was also very good and shipping prices reasonable."

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Verified
5/5

2008-03-31

"Great prices, quick shipping. Everything came as described. They notified me via email that shipping was to be based on actual weight, and wanted to confirm the cost before ship. A few items on back order, as of this writing they are on their way but not yet received. Would do business with again."

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Verified
5/5

2008-03-05

"I found out a very nice service and assistance for all the order problems.
I also see very particular and interesting products in ASI Home site.
Thanks for your service.
Best regards.
Sergio Renson
Via Scrima,87
60126 Ancona
Tel. 071/42725
333/7459286
Mail:****@****

"

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Verified
5/5

2008-03-03

"Cannot complete this rating since as of March 2 2008 I have still not recieved the products I have ordered.
Order Number: 28232
Date Ordered: Friday 22 February, 2008
"

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Verified
5/5

2007-06-30

"They had the best price for the item I was looking for and did NOT overcharge for shipping. My order was processed and shipped the same day. Excellent Customer service!!! After placing my order, I had a question about its status. I called up customer service and someone actually answered the phone and they were extremely helpful. In fact, they called back several times to make sure that everything was okay, even though my order was very small. Now that is customer service. I would use them again and defiantly recommend them to my friends. Thank you ASI Home!"

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Verified
5/5

2007-05-22

"Great Service! Got in a time bind on my order. Left email for them late Pacific time. Todd responded that evening and shipped my product overnight! Thanks asiHome. I will definately shop again."

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Verified
5/5

2007-05-15

"I haven't installed the unit yet to see if it works but the placing of the order and the promptness of receiving the item were incredible! "

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Verified
5/5

2007-04-19

"Product as represented. Good communications during the process. Outstanding pricing and delivery. Feel very comfortable with this store."

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Verified
5/5

2007-02-14

"Everything was as promised. I recommend this seller."

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Verified
5/5

2007-02-04

"Great Transaction. Website is super easy to navigate & the product is exactly as described. We're extremely happy with the service we received from ASI. Keep up the great work guys!"

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Verified
5/5

2006-09-15

"I ordered a Xantech 50' extension and two Middle Atlantic rack shelves on Monday night. They had the shelves to me by Thursday! That is fast. I was updated by email very soon after order and several emails to track order status. Would definitely buy from these guys again. They use Fedex Express for my order. What more do I have to say (I wish newegg would go back to fedex!)."

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Verified
1/5

2006-05-24

"This merchant should be avoided at all costs. They say they are "just the middleman" even though they STOCK PRODUCT.

They will not refund my money for a defective item even though they have had the defective unit for over 30 days (I have the UPS tracking details to confirm).

Their lame excuse is they have to wait to hear from the manufacturer.

Sorry, if you stock a product and it's bad, refund the money. Avoid these guys at all costs!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use