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Verified
5/5

2009-08-05

"Altrec's online outlet store offers great price for brand name outdoor gears. Overall, it's a great online store, easy to navigate, offers zoomed images, detailed specs of the products, and live help!
My order was shipped on the 2nd business day by Fedex after the day of purchase!
"

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Verified
5/5

2008-12-19

"I ordered the North Face TKA 200 Full Zip Fleece Jacket when there was a 26% off promotion code available. I spoke to a customer service rep prior to ordering it, and he was very polite. Shipping was free, and Altrec shipped the jacket via USPS 2 days after my order. They also provided a tracking number. I received the package 3 days later.

I am very happy with my purchase and my experience with Altrec. I will definitely do business with them again.
"

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Verified
5/5

2008-03-10

"Ordered a Burton DJ bag from here. I received the bag in 3 days. Tracking # and processing was provided the following day. As stated earlier, detailed instructions are provied for a RMA (if you wish to do so) in the invoice, which I found quite unique."

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Verified
5/5

2008-03-06

"I purchased a North Face Redpoint Optimus jacket from Altrec. They priced matched another retailer's cheaper price with their great price match plus policy. The price match was quick and I wasn't sent through any loopholes about the policy, a rare occurrence with other stores and "price match policies." The CSR was kind and directed me through the purchase quickly.

My order was also shipped free via USPS. The website said it would take up to a week to arrive, but the jacket was shipped via USPS Priority Mail (the jacket compressed into a fairly small size, so I'm not sure if the same shipping method applies to larger items) and arrived from Oregon to Maryland (across the country) in two days. I ordered Monday night and received it Thursday afternoon. Very quick for a cross-country purchase from my experiences.

The jacket arrived nicely packed still inside it's plastic wrap. It is exactly what I expected and am very satisfied with my purchase. They also included easy return instructions, but I doubt I will be needing that.

Altrec will be my number one choice for future outerwear purchases!
"

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Verified
5/5

2007-12-15

"Great selection, fast shipping! Will definitely look into buying more products from this site."

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Verified
5/5

2006-05-08

"Very dependable merchant with excellent selections of top merchandise and up to date inventory control. Good customer service, products returns are painless using an online system that generates your return label and they even pick up the return postage. I would order from them any time with no qualms."

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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
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Delivering products damage free
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Customer service being knowledgeable
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Verified
5/5

2006-03-30

"Great gear at a great price. Very good customer service. I would definitely use them again"

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Verified
5/5

2005-09-29

"Very fast service: ordered on Friday (through amazon.com), received item on Tuesday. Product description was very accurate, right down to a note that said the item ran a little small."

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Verified
5/5

2005-07-24

"I am very satisfied with this company. I ordered a pair of Oakleys and they arrived right on time via priority mail (which was free). They threw in a free Wind Stopper as well (a headband thing for skiing). I don't think I have much use for it in SoCal but free is the best price."

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Verified
5/5

2005-03-01

"I ordered a NorthFace backpack from Altrec because they are one of the cheapest stores that I could find. I paid for the cheapest shipping, UPS ground. The order shipped the next day, and arrived 2 days later. My backpack came in a giant box. Inside was a lot of padding and material to protect the item in the middle. They even included a free fleece headband. I was very impressed by their shipping speed and high quality packing. The next time I need a new jacket or backpack, I'm going straight to Altrec first. They are ones to beat."

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Verified
5/5

2004-07-01

"Awesome store, not a computer store but they sell sports to hiking equipment. Brands like the North Face- Nike etc. They have the best prices around for North Face gear. Ordered a backpack, and got it in 3 days. I got mine on sale so it was a awesome price."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
N/A
Overall customer service
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use