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1/5

2019-06-30

Inability to complete transactions

"Horrible experience. Cannot satisfactorily complete US deliveries. "

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5/5

2018-10-14

Excellent Experience

"I ordered 4 pieces to Los Angeles. They all arrived within 2 weeks. I received regular shipping updates. The packaging was excellent. All authentic pieces. I will definitely order via aJudaica again. "

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5/5

2018-05-06

Great experience!

"You are always #1 in my view thank you! May Yahweh bless you abundantly!"

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1/5

2018-03-02

Terrible service stay away from them please!

"Please stay away. Last time I’ll ever order from them. I ordered and a week went by they never replied my emails or answered my calls and never shipped my items out. My credit card was charged. I paid for stuff I never got. Now I have to dispute the charges. This company is a fraud. I ordered from https://www.traditionsjewishgifts.com and got my stuff the next day and they answer my calls and emails. Can’t even compare. Stay away from ajudaica or you’ll end up with big regrets. "

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5/5

2017-06-28

Yemenite natural shofar

"Sincerely, I could not be more pleased with my purchase, beginning to end! My Shofar is actually better than ever Expected, as its tonal qualities . I will be a return customer be sure! "


5/5

2017-04-23

Excellent quality

"I'm happy with the mezuzah scrolls, the quality was excellent and the shipping protection was great.will defenently order again. Highly recommend"


1/5

2017-01-12

aTerrible Online Service

"I ordered Lefty Tefillin so that I can go Pray Shachris properly. I paid and hoped that my order would come as quick as possible because family was coming over and I wanted to show them. However, this business could not find my order, though it could find my wallet. I found this service terrible and untrustworthy."

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Verified
5/5

2015-04-17

"I ordered a tefillin set for my son from aJudaica.com. The order process was straightforward, merchandise was received promptly and in good order.
Thank you!
"

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Verified
5/5

2013-12-10

"I am satisfied with the Jerusalem Temple Menorah that I ordered from this seller. It came earlier than I expected. Thanks and will do business again. "

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Verified
5/5

2011-05-29

"I received my order today. The delivery was very fast.I am very pleased with ajudaica.com and your professionalism. You made me happy. Thank you so much. I wish your business much success. Best for you. Shalom! "

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Verified
1/5

2011-04-02

"Purchased a large hand painted shofar stand as a gift. Called aJudaica.com to confirm that the size shofar I had would fit. I was assured it would and I purchased the stand. Very disappointed to find out it does not fit. This is the 2nd problem I've had with this company and will not be purchasing anything from them again."

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Verified
5/5

2008-08-10

"I received my Order yesterday. Great Delivery Time and well packed items. I have gained my confidence to buy from ajudaica."

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Verified
1/5

2008-04-15

"They might cancel your order without notifying you!

My credit card company initially had a question about the charge, so they called me, and the CC company released the order. aJudaica had emailed by that point about the CC, saying, "please call your bank to authorize the charge..." so I wrote back to say the card should be chargeable.

When I checked back a few days later, aJudaica had actually CANCELLED the order -- without notifying me.

aJudaica's online testimonials brag of great customer service, but reality suggests otherwise. I was trying to order linens for Passover two weeks in advance, but it just didn't work out.
"

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Verified
5/5

2006-04-16

"Great service, I received the order in about five days, just in time for Passover."

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Verified
5/5

2006-01-04

"In the last year I have ordered from this company 7 times,each time with superior results. If there were any questions about a particular item on their site I emailed the company and always had a prompt response.The quality of the merchandise is above average and the prices are very resonable.I have shared this site with many of my friends and will continue to be one of their frequent customers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
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