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Verified
5/5

2008-10-04

"Excellent advice and service. Great place to buy professional video gear."

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Verified
5/5

2007-04-13

"Brian and his staff are fast, accurate, and price their items great. No complaints with three orders so far. They really make buying from them an easy process. "

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Verified
5/5

2004-10-08

"I was extremely impressed by Zotz Digital owner Brian Longley's professionalism, knowledge of the industry, experience with the products that he sells and their competitors, very attractive pricing, and genuine concern for client satisfaction. He had the Canon GL2 miniDV camcorder that I needed in stock, his price was very competitive, he had all of the accessories I needed and was able to problem solve and advise me about which ones would best suit my research needs. I had too many questions about the product, the manufacturer, and accessories to be able to make a purely online purchase; telephone time was a necessity; Zotz was 100% responsive. When I emailed Zotz and called back on several occasions after the GL2 arrived, the sales personnel, the IT people, and the shipping/receiving staff were all as patient and customer-centric as Brian Longley had been. I highly recommend Zotz Digital and plan to do all of my future purchasing there. I have found a small number of online retailers who have bona fide world class products, stand behind them, believe in long-term client relationship building, and help me to achieve my professional goals. Zotz Digital and Brian Longley are at the very top of the list. "

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Variety of brands and products offered
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Ease of ordering online
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Overall customer service
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Customer service being knowledgeable
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Verified
5/5

2004-06-25

"Brian (Owner) patiently assisted me with an Apple computer purchase, unknowingly, during a 'model change' period, prolonging the purchase process. Brian made Apple purchasing recommendations that represented the best value for my dollar.

I have also purchased numerous Digital Video products from Zotz Digital. I have found Zotz Digital's prices to be unbeatable, especially when considering the excellent customer service provided.

Zotz Digital rates a 10 and I highly recommend them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
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Making decisions on their own
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Overall customer service
Customer service making decisions on their own
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Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
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Web site being easy to use
Speed of web site

5/5

2003-03-20

"I've been a customer of ZotzDigital for three years now. They are always my first choice when it comes to purchasing new photography and/or video editing equipment. Their knowledge of the products they sell and only be beat my their prices."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status

5/5

2003-03-19

"Outstanding. Brian alerted me to the fact a camera I wanted to buy had been discontinued and a new model would soon be on the market. Then when the new camera became available I was #1 on his list. He sold it to me at an outstanding price with shipping included. It arrived promptly and I am thrilled. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall technical support
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
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Web site being easy to use
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5/5

2003-01-24

"There aren't too many audio/video companies listed in Reseller Ratings but I hope to change this beginning with Zotz Digital, a terrific company based out of Oregon. Camcorder purchases and digital video hardware costs a lot more than computer hardware in my opinion, or at least simply getting started requires quite an investment, usually in amounts that approach a down payment for a car twofold. As a result of this you want to be absolutely sure that you go with a retailer that will take care of you and from my first experience with Zotz Digital I was given the impression that they geniunely care for customers and I suspect I shouldn't have any problems returning or reporting problems in the future. They are incredibly easy to get ahold of either on the phone or by email and offer advice to customers freely and without judgement. On top of all this they have some of the best prices around, and are willing to satisfy customers if it means shaving off shipping costs as it was in my case. The only areas I would suggest for improvement is something that many DV retailers are guilty of and that is the fact that 1) you must contact them for prices (as opposed to computer sites where you know immediately how much things are) and 2) the search function, or product catalog could be better. But because the majority of audio/video retailers share these characteristics, I am unsure about how much I can hold this against an otherwise solid company. Highly recommended, shop without worry. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability