ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
3/5

2018-02-14

"Total price was glitched and did not account for the discount. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2018-02-07

Amazing customer service.

"10/10 helpfulness, Hands down best help you can find. Not pushy at all, very quick, and polite. He was very helpful, and was kind enough to ask for my stones size so that it would be a perfect fit. If only all customer service on earth was helful like russel"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2018-02-05

Easy process

"I’ve been looking for a ring for a while to wear with my wedding band. Zoara’s selection is phenomenal. Beautiful variety of diamond rings and settings. I highly recommend this website."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

B20
Verified
3/5

2018-02-02

Poor Quality

"I purchased a diamond pendant necklace from the website but had some hesitations about buying online without seeing the product. I reached out to customer service to see if I could get some additional pictures and they were somewhat helpful - they sent me pictures of "similar" necklaces but couldn't find a real photo of the necklace I wanted to purchase (which I found odd). About a week after I bought the necklace, the clasp broke and the pendant fell off. I reached out to customer service and it was a relatively easy process for them to send me a new one. Shortly after getting the new piece, the same thing happened again. I wrote to customer service and got a full refund but I honestly wish I had bought the necklace somewhere else - despite the helpful service the quality just isn't there. "


Verified
5/5

2018-01-30

Ben said yes!

"Ben was amazing. He walked me through the entire process, offered his personal opinions, and answered my many tedious questions. He said yes to the ring I chose."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2018-01-30

"Good so far, agents over the phone were extremely helpfull"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2018-01-30

"Excellent customer service and communication! "

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Likelihood of customers making future purchases

Verified
4/5

2018-01-27

Missing feature

"Minor annoyance that i'm offered 5% off of my purchase if I subscribe to your newsletter but clicking the button does nothing.

Also seems odd that I could not search for a ring setting by the diamond shape that I want.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
4/5

2018-01-26

"The diamond price is really competitive but the choice of the rings is not enough. And it will be much much more better if the rings has 360 degree preview."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Pricing of products and services

Verified
5/5

2018-01-24

Excellent service and reasonable price

"I really enjoyed making orders through zoara and the online enquiry was so good."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2018-01-23

Ring's beautiful, website is confusing

"I have not received rings yet, but the look of them are unique and beautiful and we can not wait to get them. We have been looking for the right rings for months now and when we not been able to find the right ones until we discovered the rings here on Zoara. The only problem we had was that the website was difficult to maneuver, changed the information and appeared to sign us off after we had signed off. Another words, it was the most confusing website I've ever been to and used. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-20

Fantastic service and quality product!

"I recently ordered an eternity ring through Zoara and I must say that I am beyond happy with my gorgeous ring!
The whole way through my ordering process the staff were extremely helpful, informative and very patient with all of the questions that I had.
I would highly recommend going through Zoara for their quality diamonds and exceptional customer service and I will definitely be ordering all of my future diamond jewellery though the Zoara team.
Thanks so much again to the staff that helped me through my ordering process, I am beyond happy with my ring.

Brooke,
Australia
"


Verified
5/5

2018-01-20

"Servicio excelente "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2018-01-04

Very good service

"Nelson has walked me through the whole journey of purchasing my engagement ring on Zoara with great patience. I am much indebted of his useful advice and cant wait to see the product!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2018-01-04

"Buen servicio y buen precio"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service