"Signed up with Zipcar in 2012 and their service is helpful but when they have issues they're really bad issues and they can really screw up any plans that you have. On multiple occasions I've set up plans, reserved their cars just for these plans and had my reservation altered at the last minute. This led to disastrous results. One occasion I reserved a car for a surprise valentines dinner with my girlfriend. I get to the location to pick up the car and the lock on the gate is broken and no one can gain access to the lot. So I had to wait for them to find another location, take a cab to the other location (which was way out of the way) and wind up late for my dinner reservation. My surprise was RUINED and my poor girlfriend was dragged along for the ride. Horrible experience. Another time I reserved a car to get to my girlfriends church to propose and then take her out for the day. I go to pick up the car and the car isn't there. I call zipcar and they say the car won't be returned any time soon and all they have in the area are cargo vans. Eventually they found another car in another borough (which is like a whole other city here in NY). I then had to take a cab to my girlfriends church to propose. Got there at the last minute and then had to leave her there while I hailed a cab to ride from Brooklyn to the Bronx for the other car. Another horrible experience. The last one before I became fed up happened this past fourth of July. I reserve a car to go to six flags with my wife as a surprise to her godbrother. Zipcar reaches out to me at the last possible moment to tell me the car isn't available. So I'm literally at the location to pick up the car when I find out. I then have to head all the way back home to get money to get a cab to take me to the new location. I call Zipcar to complain and they say they'll reimburse me for the cab. I tell them that now I'm late so the long free route I was going to take is out of the question and I'll be forced to use bridges that have tolls. I ask for that to be reimbursed but they say no. So I go through my day submit my taxi receipts for reimbursement and almost a month later, no reimbursement. I reach out to zipcar and they say they'll put it towards my toll charges. I freak out and tell them that I was supposed to be reimbursed. I didn't expect the money to be used to pay them. After that email they started to ignore me and still no reimbursement. So when it comes time to pay my annual dues they gladly and eagerly take my money right from my account and if I don't have the money, it's no excuses. I just get suspended. But when they're in the wrong they can just ignore you and you just have to sit there and take it? I don't think so. Avoid them like the plague and don't rely on their services if you have to be somewhere or you might be sorry. If you don't have zipcar already be advised that they take the money from your account the moment you reserve your car. So if they mess up your plans you don't get that money back to try and fix your situation because it takes them up to 7 business days just to credit you back. So you'll be out of a car for the day and out of your money until they refund you. "

"they used to be cool. now they seem to be to have become big bureaucratic and boring company with no courteous service."

"I used ZipCar in Baltimore three times before the company called me and accused me of causing major damage to one of the cars I'd rented. I assured them that absolutely nothing had happened when I was in possession of the car, but their legal team hounded me for months, forcing me to sign an "accident report" (on which I stated nothing had happened and signed under the notation SIGNED UNDER DURESS) and insisting that I owed them about $7,000, even though my deductible through their insurance plan, included in the rental, was $500. They even went as far as reporting a $7,000 debt to the major credit-reporting agencies. Horribly upset, I'd begun the process of hiring a lawyer when they just...went away. It was a nightmare. I've no idea why they went after me, and I've no idea why they stopped, although the fact that I'd done NOTHING to that car and they knew it was probably why they backed off. It was a truly frightening experience, and something you need to be aware of when using services like ZipCar. The car in question was parked on the street in Baltimore, a very rough city, and if the indicent actually happened (doubtful), it could have easily occurred right in the parking space. That being said, the concept is a good one, if very expensive (around $80 a day at the time for a tiny economy car, which is nutty). Be careful, walk around the car before driving off, and consider a witness and photographs before and after driving. What they did to me was criminal."

"Zip Car is a new car sharing program. I myself signed up last week. I reserved a BMW 328i for a day. I was very pleased with the level of support they provided on my first drive. They provide you with a Zip card which contains an RFID. You make your reservations online, over the phone or with their iphone app, which by the way came in handy for me. To access the vehicle you simply place your zip card on the reader located on the top right corner of the windshield and the doors open for you. I used the car to take some out of town friends on a tour of New York City and was able to keep well below the 180 mile threshold. I was pleased in knowing that the $62 I purchased in gas came directly from their gas card. I also gave the car a wash and they reimbursed me $13 for the wash and another $18 for the inconvenience.

Hourly / Daily Rates - EZPass Equipped - Gas Card(free gas) - 180 miles & Insurance Included

Vehicles are available in the United States - Canada - London

If your interested in receiving a $25 Driving Credit visit zipcar .com and use promo code XBVKCUKA"