"I recently purchased a leather sectional (the Lexi Sonoma) from Zin Home and I had a great experience with them! The sofa was on back order for months due to shipping/manufacturing constraints as of lately, but Zin Home's staff made sure I was kept in the loop on any delays and pending arrival to me. Their communications to me were very prompt and always courteous. The delivery to my home (final mile and White Glove) was also super great; no issues whatsoever with their service, as they took the large boxes with them upon leaving! I would sincerely recommend Zin Home to anyone interested in a large furniture piece! They have such a beautiful selection of furniture of all types. Support your small businesses!"
"The glowing reviews here re zinhome.com HAVE to be paid for because there’s just no way. They lied about the time in which I would receive my order, charged me immediately, and now are ghosting me. When I initiated a chargeback because they refuse to refund my payment, zinhome.com responded with a fraudulent tracking number that had nothing to do, whatsoever, with delivery to my home.
Buyer beware zinhome.com"
"My husband and I purchased a beautiful dinning table and chairs and we couldn’t be happier with them. But what will bring me back is the customer service! They were very responsive to answer questions prior to purchase and then after purchase they were so flexible with shipping and going above and beyond to help meet our needs. Thanks Zin Home!"
"This table is exactly what I hoped it would be. Sturdy. Without flaws. The service I experienced from the Customer Care team at Zin was incredible and lead to multiple purchases and will lead me there again!"
"I purchased bedroom furniture and dinning furniture and chairs. The furniture is great but even better was working with Erin. Erin is amazing and always extremely helpful. She went above and beyond to help me source the furniture. She was there from start to finish helping me with the order and making sure it’s delivered on time. "
"I don't ever really write reviews but I think people deserve to know about this company. I purchased 1 piece of furniture in October (it's now January the following year) and it was just delivered. I've had ongoing issues with lack of timely communication (it was easy to place the order but after that, you get an automated message telling you to email instead of call.)
The piece finally arrived but it was damaged (one of the blemishes is a nice 31 inch deep scratch on the top.) I'm now having to schedule my own repairs which they claim they'll reimburse so basically I'll have to wait another month for the 3rd party company to arrive. The "white glove service" was a single man who showed up and said it was his first time.
I had to help him move the piece myself and I'm pretty sure the new deep scratch on our newly finished flooring is thanks to him when I was in another room. He also failed to install the anti-tip safety feature as well.
I emailed all the information the day of and had to wait 2 days for a response from their claims team, who didn't even address the lack of installation. I'm currently on hold (lucked out this time and an actual person answered) but surprise! No luck getting through this route either. The employee who answered hasn't said a word. We've been on the phone almost an hour an I can hear them breathing, rustling things around, etc but no words. Clearly tying up their own line so they don't receive another call. I'm curious to see if they'll terminate the call when their shift is over? Don't bother with this company. You can find the exact same items from other vendors and get a completely different experience instead of this ongoing headache. Defintely regret giving them my business"
"I ordered, paid for my product, received a receipt. I emailed and called (voice mail is full and states to email) and no reply back. Now my husband said the charges were cancelled. NOT a word or communication from them. So disappointed as I really was waiting for the table for the holidays. Two weeks wasted. "
"there furniture range is superb from chairs to tables. Ordered a simple coffee table from them, it was stylish looking table with simple design."
"Great furniture, fast shipping! Really happy with my purchase. "
"From placing an order to delivery it has been a great shopping experience. Quality of the sofa and the dining table we’ve purchased is simply phenomenal. We are a regular Horchow customer but they can’t beat the prices and personal customer we’ve received from Zin Home. Highly recommend!"
"Zin Home is a hidden gem. They sell same products as Pottery Barn, Crate & Barrel and West Elm only at much much affordable prices. I have purchased a sofa that is also sold at west elm for almost $700 cheaper. Shipping was free and fast! Highly recommend Zin Home"
"They took my money, made me wait 6 months for the table, then the table cracked and fell apart after three months. And although they have a supposed one year warranty, and the salesperson told me in writing that I was approved for a full refund, the owner, Adam, would only give me a partial refund. And he was nasty to boot."
"Had a large cabinet delivered from Zin Home by Sun Delivery (another great company) from over 2000 miles away. Arrived quickly and not a scratch on it. Will use again as the savings were huge compared to local stores. Thanks! "
"I am a usual shopper from Restoration Hardware and Anthropoligie for quirky and unique furniture. Certainly, this quality has a steep price. However, I purchased Zin Home's industrial entertainment center and was pleasantly surprised when it arrived. It looked way better in person compared to the pictures. The customer service was awesome, someone was always there to pick up the phone. The shippers were top notch too. They put the furniture right where I wanted it without banging any walls. ( they were quick too which was unsettling at first because I would have been quite sad if they dinged something, but they moved with such ferocious accuracy that it was apparent this was not their first day on the job) Overall, I was very happy with my purchase because I believe I got a great deal. A similar piece from RH would have been almost twice as much shipped. Was it twice as nice? Not in my opinion."
"Zin Home. A fabulous store in Hoboken. Niro and Adam are fantastic. They helped us furnish our apartment - almost the entire apartment. When we wanted to buy a rug - they practically brought their entire selection so we could see what the rug would look like in our apartment. I can not say enough wonderful things about them. When ever I am thinking of buying new furniture or anything to decorate my home - I think of Zin Home first, always."