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Verified
5/5

2004-05-12

"Excellent purchasing experience. Great price, fair shipping, clear communications. Live Chat was helpful while deciding about my order. Recommended."

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Ease of checking delivery status
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Overall technical support
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N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
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Making decisions on their own
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-04

"Purchased a Sony Quick Charger w/ 4 NiMh batteries
Nice Price, well packaged, and quickly shipped. Beat the Amazon order placed the same day!
"

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cub
Verified
5/5

2004-04-23

"I am very pleased with this vendor. I bought two packs of battery from zbattery since the price is less expensive than the manufacturer's site. They shipped the packs out the very same day after the order. Now here's the good part: 20 days after the order, one of the batteries I ordered turned dead. I emailed them and I got a response by email saying that they will send me a replacement without me sending back the defective battery. Honored and trusted relationships between customers and resellers do exist in real life when you shop at zbattery. I will certainly shop there again and will recommend to all people I know.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
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Is committed to quality products and services

Verified
5/5

2004-02-23

"I have purchased from ZBattery on numerous occasions. And once again have had a perfect shopping experience.They have great prices, and fast shipping. I highly recommend shopping with them.
Janie Massey
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
N/A
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-12-28

"Outstanding. Purchased battery for my cordless phone. Price was half of what Radio Shack wanted. Placed my order Monday morning, had batteries in my hand Tuesday afternoon with just regular shipping."

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-12-08

"I've ordered several 50-packs of 9V alkalines twice. Great prices, quick delivery. Just placed my 3rd order. I'm happy."

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Overall product shipping and delivery process

Verified
5/5

2003-12-07

"Ordered MAHA charger and got it 2 days after it was shipped and it was well packed. Thats more then i can say for most things ordered these days. Ordered another for a christmas gift a week later. Still happy!!!!!!
PK. ILL
"

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Pricing of products and services
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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-11-06

"Best customer service I have ever dealt with. I called in to have a discount applied to my order and the person did it right away for me.

When I recieved my order, there was one broken battery. I called in and the customer support guy had another pack sent to me in less than 5 minutes.

Very Satisfied. Will definately consider zbattery.com first when ordering batteries.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-10-20

"Always excellent service. Fast shipping. Orders have always been as requested.Will continue to use Zbattery.com."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

lwh
5/5

2003-10-06

"In the past, I received great service and found that their prices were very good. That is why I am placing this order."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
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Likelihood of customer recommendations
Overall product shipping and delivery process

4/5

2003-08-30

"1st time ordered. Web site layout good. Easy to find the item I needed. Price was competetive. Allows you to calculate shipping before completion of order. Sends comfirmation to you via email. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-05-27

"Customer service was extremely helpful in finding a battery for my headset telephone. They found the right battery and it was delivered in days.
I will shop with zbattery.com again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-04-23

"Good selection and their prices were great. The
order also arrived quickly.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-03-27

"I have made several purchases from Zbattery.
Really good selection, nice price and excellent shipping and delievery.

will order from them again
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-03-22

"I have ordered a number of times from
Zbattery.com and have always been
satisfied. Customer Service is excellent.
Shipping fees are very fair. Prices are
not rock bottom cheapest but still good.
Highly recommended.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process