"Worst nightmare i ever have. Zappos hold with Thief togever the hands. on 14th between 11PM and 4AM someone using my CC number spend 208$ for somethink on Zappos.com about 4AM i inform Zappos about, they say the departement is open from 5 AM. 5 AM i call Zappos again and i talk with Ashley. She say to me She will ( the package dont left the warehous yet) call back the package from UPS. I ask why from UPS ? the package is in Zappos hands, She say she will inform warehouse.

NOTHINK HAPPEND - Zappos deliver the package days later to the Thief and not even inform me about. 3 days later i call again and have ask about the payment .. they say they was unable to stop the package !!!!! Lik ei wrote before - when i call the Package was in Zappos warehouse !!!

Zappos steal my 208 $... more .. i want the Zappos sent to me the invoice for the purchase .. they say NO for security reasons .. for security reason to protect the THIEF !!!!!

Shame !!!!!!! i wil NEVER buy somethink on Zappos.com ( i am registered customer for Years) .. NEVER AGAIN with those People who working togever with THIEFS !!!"

"Zappos is the best online retail store with the best customer service ever!! They treat you well even on returns. They do everything they can to make your purchase enjoyable. I shop with Zappos every chance I get. If they have it, I buy from them."

"Had a good experience. I was browsing online looking for a VANS wallet. Only to find out that I would have to pay shipping cost plus tax on their actual website."

"Great deal on some new kicks. Delivery was fast. All as expected"

"Had a good experience. I was browsing online looking for a VANS wallet. Only to find out that I would have to pay shipping cost plus tax on their actual website including (pacsun, tillys, etc). Then I came across Zappos.com and wasn't sure if I should place my order since it was too good to be true because of the free shipping in any order. I ordered it Sunday night and wow!!! It got delivered to me on Wednesday. I'm very impressed with the product and the service. I'm definitely going to tell my friends and family about this awesome site and I'll most likely be back to order more products!"

"Zappos has customer service to be proud of! I order a lot & will be a repeat customer. They answer their phones PROMPTLY. No long holds. They ship quickly & make returns easy & free! I'm not afraid to try things to make sure they work as it's sometimes the case with online ordering. I wish more companies would adopt their customer service techniques. Everyone is friendly. I've only once received a product with a flaw, but they made things right immediately without causing me a hassle. Absolute best customer service"

"I am so impressed with the level of customer service at Zappos. They are second only to Nordstrom in my shopping experience. I placed an order for a Coach wallet, only to find out afterward that Coach won't let online stores ship their products outside of the continental U.S. Zappos apologized for my inconvenience and sent me a coupon code worth $25 off my next purchase. And its not even their issue to begin with! But the gesture guaranteed my next purchase would be from them. Michael Kors gladly takes my [Alaskan] U.S. dollars and ships here! Way to create a repeat customer, Zappos! You rock!"

"Incredible. On all accounts. There is no complaint even possible. Nothing for me to be even slightly dissatisfied. I bought a pair of Vans Core Classics from Zappos. Within the first few weeks, they started falling apart. The vulcanized sole started to separate from the lower of the shoe. The rubber also split. I decided to just keep wearing them. 4 months later, I noticed that the split rubber had chafed against the lower and worn a hole in the shoe.

I contacted Zappos with a very low pressure email, just informing them of the poor quality shoes and with a polite request to give me a price break on some new shoes. Shot in the dark right? They're 4 month old daily worn shoes, what can I reasonably expect? I told them that if they couldn't do anything for me, I would completely understand and I would still buy from them. I expected them to throw me a bone...maybe 10% off or something. Nope. They sent an awesomely detailed, apologetic, and humorous email within half an hour. They credited me my ENTIRE purchase price towards a new pair of shoes of my choice, and they requested no pictures of the shoes nor did they require a return. They told me to donate the shoes or use them as an art project. :) They also added me to the VIP program, which offers free one day shipping.

This is the way to do customer service. As a "thank you" I bought another pair of shoes from them (at full cost) that I wouldn't have bought otherwise.

I will rate Zappos as "very low priced" even though their listed prices aren't very low compared to other places. I do this because the service you get when you buy shoes from Zappos is an awesome deal. I paid maybe $5 or $10 more than I could have paid for shoes on eBay or elsewhere. Worth it? Hell yes."

"Just had incredible service from Zappos. Everything from order
to return of item because I needed a larger size was dealt with
efficiently and with such good attitude.
Definitely recommend this company for online ordering."

"Ordered shoes for my wife. Great experience, Great price. "

"Nice products. Store looks great. Only wish I could shop there but they don't ship to their neighbours to the north.
Their parent company does. Why can't they?
And yet, they know where I'm located and they won't ship to me, but they continue to bombard me with their marketing.
Frustrating tease!"

"What a great store, they make returning so easy that most times I order a size up and a size down of any shoes and just return the ones that don't fit. Love it!"

"I was skeptical of this comapny when I first visited their site because the site looks somewhat cookie-cutter and overly simple.
Wow, any doubts are long-gone!

Absolutely stellar customer service, extremely fast shipping, no hassle returns. Prices are fair (same as elsewhere) to good (better than some).

First order was about a month ago. A gift my daughter wanted to get her BF. It was ordered on a Saturday, arrived the following Tuesday with their free, normal speed, included shipping!

Oops, wrong size (our fault)! I went back to the site and had the RMA and return shipping label printed to send back via UPS (for free). Decided to get store credit instead of a refund. While the wrong size item was in transit I, ordered the correct size, again, blazing fast shipping (free!).

Zappos notified me when the return arrived (about a week later) and gave me store credit immediately. This week I decided to use the store credit to buy some shoes my daughter had been eyeballing. Ordered on 5/7 (evening) and arrived today 5/9 (mid day). Again normal Free shipping and exactly what we ordered just like the last two times!

I don't know how they do it but they have phenomenal shipping speed! Their returns are no hassles and I've nothing but good things to say about their site.

Just be sure to save the shipping container for return shipping until you are certain you want to keep what you ordered. I threw away the outer box for the first order and their return policy clearly states to use the original shipping box or get one to ship your returned product in."

"I am pleased! I ordered a really cute pair of shoes at Zappos and got them, and I know you can't return them if you wear them, so I checked them out and they were great and I kept them. Five wearings later, the sole peeled away from the shoe. So I went to the site and they have a live chat customer service, and I typed in what happened, and seconds later Helena D. was online, and she told me I didn't even have to return the shoes because they were a discontinued line! She offered me either a refund or a store credit, and I took the store credit, and she made me a VIP store member, too, which has some bennies. Very, very good experience. It's not a discount store, although the sales are nice, but it's a great place to buy good shoes. Fully recommend!"

"I just purchased some Sandals and I enjoyed how easy the site is to navigate, made my choice a lot easier.

Looking forward to getting my item and purchasing from Zappos.com again."