"This is a very nice cotton jersey to wear at any time, any where."
"I bought a bag for $270 and the zip has broken 3 times in the first use! I have tried to get a refund or even an exchange on a bag with a different zip (all reasonable requests) but they refuse AND tried to get me to buy the other bag we were willing to exchange for!!! Still not sorted so I’m going through PayPal to get a refund! "
"Probably one of the best website for international shopping. The best thing is free delivery worldwide, you don't have to pay extra bucks for getting your product delivered to your doorstep. The shipping is very fast unlike others. Overall good."
"I brought a bag from them, had it a couple of months and the inside seam come apart from the top of the bag.
Contacted them to get a replacement, repair or refund and all options I tried they wouldn’t deliver on.
Back and forth emails trying to resolve the issue and nothing actually came of it.
They said I would have to pay for postage to return the item, buy something new off their website and they would give me a discount or just go get it repaired.
For a change of mind on the purchase I would happily of done any of the above but the item was faulty. Surly that would be upto the company to cover costs?
"
"Watch out folks - these guys list products that they know are not available or sold out, in order to entrap buyers. Classic bait and switch selling tactic. Then when you want a refund it takes weeks to get.
I think these guys are based in Chinese (their grammer is atrocious lol) ...I cannot emphasis enough to stay away (look at the other reviews).
George"
"Worst experience ever. Long story
product did not arrive and there was no reply.
2 weeks later, I received a reply saying that It was chinese newyear so they will send it with a free gift a week later.
Item did not arrive again.
I sent email.
They said the factory was producing products because Out of stock. So they gonna send a product 2 weeks later.
I asked them send me product as soon as possible.
2 weeks later, They didnt send me tracking number so I sent an email asking for tracking number.
They told me that I had to wait 7-10 more days because they had problems with my stuff. And they would like to send an alternative item if I choose it.
I email them with replacement.
They said they have both products that i ordered and replacement. And ask what do i want and they will wait until i reply it.
I reply i want to have replace one.
They reply already sent original one and replace one is out of stock again.
BUT Tracking number does not come again.
Worst service ever. I still dont know they really sent a product.
Its already passed 1month and 2 weeks.
"
"Was waiting two weeks for a bag I ordered without receiving any confirmation that it had been shipped. Emailed them several times without reply. Only replied when I opened a dispute with Paypal to which they then said they would send the bag out with a free gift and apologised it hadn't been sent out because of 'Chinese New Year' PayPal have since got them to issue a refund which I am still waiting for. Poor customer service displayed with very unprofessional emails that don't even make sense. STAY AWAY!"
"I purchased a bag from them in March but bag never arrived. Since I have chased many times to check the delivery/refund but they do not care at all. Now they have even stopped responding to my emails. Save yourself horror of losing monies/puchased item, stay well clear of them."
"I made a mistake by input the wrong email when I buy my backpack from zlay. They keep me updated for the delivery information although I didn't received it. So I complaint to PayPal about not received anything from it. So they contact me by PayPal about the tracking information. When I received the bag on time, I know what's going wrong. Lol... really love the backpack, "
"I ordered a leather backpack at the cost of $110. I used a coupon code for 10% off for sign-ups. However, I was not at home when the courier delivered my parcel to my house. So they emailed me three times to contact local express to set an appointed time so they can deliver it again. Thanks so much for their thoughfulness."
"I ordered from Zlay a leather messenger bag. I received it with surprising satisfaction. High quality and wonderful service!! I spent only about $90 to get a bag made from genuine leather! I will do shopping with Zlay again."