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Verified
5/5

2005-10-07

"I bought a laptop from Xtremenotebooks.com after doing a lot of online research comparing different companies that sell high-end laptops. I need a powerful computer to act as a portable workstation for my graduate studies in environmental engineering. Many of the applications I run are processor and RAM intensive (lots of aerial raster images and modeling) and so I needed a computer that would be up to the task. I ended up buying a 17" XVGA, 3.8 GHz, 3 GB RAM, 100 Gig SATA drive (X2 in a RAID 0 config) laptop.

Purchasing my laptop at Xtremenotebooks.com was very easy. After placing my order, a very courteous individual called me to confirm my order and collect my payment information. My computer was delivered on time and I have been amazed every time I use it.

I have spoken to the individuals at Xtremenotebooks.com on numerous occasions and have received excellent service each time. I am very happy not only with my laptop. It was the best computer at the smallest price (I looked at Alienware, Sager, DELL, etc.) It didn't have any lame proprietal or promotional software that I needed to remove either.

I would recommend this company without reservation.
"

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Ease of ordering online
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Resolving problems
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Verified
5/5

2005-09-26

"This purchase was my first using xtremenotebooks.com and I will use them again. I was very satisfied with the experience and I feel like I got good value for my money. The sales guy was friendly and helpful, the transaction smooth, and the computer arrived as advertised. I am going to recommend xtremenotebooks.com to my friends."

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Overall quality of the company
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Value the company offers
Is committed to quality products and services
N/A
Is consumer focused
N/A
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
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Making decisions on their own
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Being trustworthy
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Being knowledgeable
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Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-09-21

"Xtreme has been a great source to work with. I have referred my customers to them due to their prompt responses and quality product."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
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Resolving problems
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Being trustworthy
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Being knowledgeable
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Speed of web site

Verified
5/5

2005-08-26

"overall I'm extremely satisfied with my purchase and my experience with xtremenotebooks.com. The ordering process is a little unconventional, but I assume its to fight fraud and help keep prices low. The salesperson was very professional, knowledgable and helpful, wasn't pushy, and didnt try to sell me more then I wanted or needed.
Prices are by far the best I found around for anything comperable, but could have been a [i]little[/i] better; some of the upgrades felt overpriced. Laptop had 1 dead pixel just off center (not their fault), and came with alot of nice extras. free ipod shuffle promotion could have been better (ships a few weeks AFTER you receive your laptop. would have prefered a choice of which ipod I could get, even if I had to pay an upgrade price). Good documentation for the most part; I bought it without an operating system, and there are good instructions for how to install everything, except that 'disabling the card reader in the bios' is mentioned in the card reader section, and not with the rest of the instructions, so I had to reinstall right away :(.

overall, I would rate this company a 9.4 out of 10, and would gladly do business with again!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
N/A
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Web site being easy to use

Verified
5/5

2005-07-18

"Xtremenotebooks.com is by far THE best computer store (on-line or otherwise) I have ever dealt with. First, the price was amazing: $2100 for a laptop with the same specifications dell or alienware would charge for around $3300. The notebook itself is absolutley incredible. Fast, powerful, and there's no bloated, unwanted software installed when you buy, just the OS and the neccesary drivers. Beautiful. But the best part of XtremeNotebooks is their customer service. They are friendly, helpful, and knowledgable. When I had trouble with my payment method, they were very friendly and concerned in helping me out, and when a part of my laptop was backordered they upgraded my shipping from ground to 3-day FREE. All my calls were answered by a PERSON, not a machine. The best customer service I've encountered.

You will not find a better quality of service anywhere else. I give my HIGHEST recommendation.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-07-18

"I'm xtremely glad I chose to purchase my Motion Le 1600 tablet PC through Xtremenotebooks. There are three measures of merit I associate with the experience of making major purchases (anything over $500). They are, in order of importance to me: customer service (before and after purchase), product serviceablity and product performance. I use these factors to assess--every day and with each use--my ROI (return on investment).

I have not experienced better customer service from any other notebook computer vendor than that I’ve received from Steve Nichols and his partners. They were always curteous, KNOWLEDGEABLE (i.e., technically competent WITH great communication skills--a rare find these days! And, in my case, they were extremely long-suffering, as I put them through quite an obstacle course of technical Q&A, etc.as I agonized over whether to purchase a ruggedized tablet or the Motion. They never waivered or lost their patience with me as I sensed was the case with some of their competitors around the U.S. A plus: NO ONE could beat their price! That has amounted to an uneclipsed Price/Value ratio for me--A+!

In my job as a health and safety risk analyst for an aviation ground services contractor, I need the ability to collect data on the fly. I constantly move in and out of well-lit areas and stretches of service roads that are intermittantly ‘dark-in-daylight.’ I can be in relatively hazardous ramp operations areas one minute and next in a safe and quiet office setting for two hours. Through its initial month in service, during which I have worked it exceedingly hard, the pen system as been a reliable tool on the job as well as a real boon to me in my graduate studies. To this point, I can honestly say I have zero complaints. My Le 1600 as performed superbly and has really exceeded my expectations. So that's two more A+'s (serviceability and performance)!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-07-13

"My old notebook computer went down Tuesday afternoon and I had a new LE1600 tablet configured just the way I wanted it in my hands on Wednesday morning. The salesman (Steve) was extremely knowledgeable about the product and was happy to answer my questions, both before and after the sale. I will not hesitate to do business with these folks again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
N/A
Being knowledgeable
Making decisions on their own
N/A
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
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Customer service resolving problems
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Customer service being knowledgeable
Customer service being trustworthy
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Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-07-07

"I was really pleased with both the computer and
the really helpful sales and tech support. I will continue to buy fron xtreme and would recommend them
"

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Verified
5/5

2005-06-29

"Services are great. I liked the discount for using company check. I can't imagine anyway to make buying a tablet pc any easier.

They also worked with me to change my order when a newer model was announced the next day.
"

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Verified
5/5

2005-06-27

"All i have to say is this company is great. Xtreme notebooks do everything that they say there are going to do on their website. They said that it would take them 5-7 business days to build it and 4 days to ship i got it in 10 business days after they ordered it. all in all it took 3 weeks to get to me on no fault of their own. i send them a money order though sail mail and after they receive it they place the order imediatly. I am very pleased this company they even let me split my payments between credit card and a money order, which is nothing big but the small things do count. The laptop itself is great however i only have had it for about an hour so i really cant say much but i am writing this review on the laptop. once again this is a great company to work with. they are always there to pick up the phone and will e-mail you back amazly fast. yeah there are other places to get cheaper laptops however this is one of the lowest priced and they are best company wise. i have no heistation on recomending them to anyone else, and i have no heistation to buy from them again. Once again Xtreme Notebooks is a great company and i am sure if you buy from them you'll be happy as well."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-06-27

"I work at Lockheed Martin as Computer System Analyst. So we all purchase notebooks for this year. Alienware, HP, Xtreme notebooks with all the goody gadgets. When I received my notebook they started to cry they love the features of the notebook and the scalability with display time on the front of the notebook being the best and the storage of extra hardware. If you want something that is true for the buck buy Xtreme Notebook integrity is the key..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-06-25

"Excellent computer. Was a very good purchase and I love the performance of it so far."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-06-15

"Very positive experience. Helpful during the ordering process, computer arrived much more quickly than promised, and even though the vinyl carrying case was missing, this was remedied via a Fed Ex shipment of this item immediately! Excellent customer service and a great product!"

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Verified
5/5

2005-06-15

"Great, friendly service! They made sure to discuss all options to ensure customer satisfaction."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Making decisions on their own
N/A
Being trustworthy
Being knowledgeable
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-06-13

"Very quick and exactly what I ordered, I would recommend this company for others!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use