"Call center staff needs to improve their customer service skills "
"I wanted to order headlights but was not able to due to some issue with shipping them. I did call and spoke with a representative from the "online dept" who was very helpful, it wasn't his fault that the headlights couldn't be shipped. I ended up purchasing from another online parts dealer who was able to ship the headlights w/o any problem.
The customer service was good but the inability to get the parts I wanted shipped was a bummer. So my star ratting is 3 or neutral.
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"Super fast shipping as well as great prices! "
"Ordered a Avalon Hybrid filter online and received it within two days. Very good price and prompt shipping. Very happy!"
"Ordered parts for over a week and no confirmation of shipping. No answer to email. Also no way online to pickup instead of paid shipping. "
"Fast shipping. Wil be using them again for any parts"
"Was browsing through parts and saw these floor mats on sale, couldn’t pass up such a great deal, they arrived the next day and I couldn’t be happier. "
"Great prices and fast delivery. Easy to shop online for genuine Toyota accessories."
"I contacted the World Toyota Parts Dept to get a wheel cap replacement for my 2020 Toyota Tacoma. The person I spoke with asked for the last 8 digits of my VIN to confirm the part number for the wheel cap. After I placed the order he sent a text with a picture of the wheel cap to make sure it was the right color. He wanted to make sure it matched the color of my factory aluminum wheels before shipping the part. It was the correct color. The part shipped yesterday and I received it today. I had a very good experience with World Toyota on Peachtree Blvd. in Atlanta. "
"Great overall experience. Only complaint I have is maybe because I was ordering on my phone, but the image for the parts made it a little difficult to tell which part I was looking for. Could have also just been user error. So I'm still giving a 5 star because everything else was awesome. "
"From Ramone the sales manager, to Alyssa who walked me through everything else, I had an excellent Friday afternoon while trading in my old 4Runner for a brand new upgrade. Angel in finance continued this excellent service without any interruption. "
"Great service in parts as I had placed order online and it was ready when I got there."
"I got an email saying thanks for my purchase and here's my invoice number. I selected pickup, waited a few days, then headed to the facility to pick up the part. I received another email while I was there saying my sale had been completed, but the guys at the counter couldn't find my part. 20 minutes later, they said it had to be shipped and I would be notified via email when it's ready for pickup.
I cannot understand why this wasn't explained anywhere on the site or in the invoice email. I wasted an hour and a half driving out to this dealership to basically be told "come back tomorrow.""
"I ordered parts online and pick up at World Toyota. Best price in town and fast processing, ready for pick up in 24 business hours. 5 stars, I will be back!"
"It is my first time purchasing from you. Let me receices the part and then I will be able to tell you about my experience."