"I ORDERED A MOVA GLOBE FROM THESE GUYS ON THE 5TH OF OCTOBER, AND AS OF TODAY, THE 30TH OF OCTOBER, I HAVEN'T RECEIVED IT. I INQUIRED ABOUT MY PURCHASE VIA E-MAIL AND WAS TOLD THE VENDOR HAD THE ITEM ON BACK ORDER. I'VE E-MAILED SEVERAL TIMES SINCE AND HAVE NOT RECIEVED A RESPONSE SO FAR. I INFORMED MY CREDIT CARD COMPANY AND THEY ARE LOOKING INTO THIS MATTER. THEY ALSO ENSURED ME THAT THE STATE ATTORNEY GENERAL'S OFFICE, (FRAUD DIVISION), IN THEIR STATE WILL ALSO BE INFORMED. MY ADVICE TO ALL OTHER POTENTIAL CUSTOMERS IS NOT TO DO BUSINESS WITH "WORLD TO HOME"."
"Do not order from this company. They will not send you anything and will charge your card."
"I ordered a reproduction of an antique phone, and was charged immediately. However, 8 days later, there has been no indication of their ever shipping the item, and they haven't responded to 3 emails. In one day (they say to expect the item within 7-9 days), I'll have to dispute the charge to my credit card. In addition, it's pretty interesting to note that, if you want to return an item you might actually receive, they won't honor the return if you don't get it back to them within 7 days of your receiving it."
"Customer Service is non-existent.
I placed an order for a Christmas Gift on Dec-14, was indicated in the order that it would take 7-10 days to arrive. 14 days later it still has not arrived. My credit card was charged promptly though. I have tried several times to contact 'Word to Home' through email and phone, and there has been no reply.
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"I ordered a large stuffed animal for my niece's birthday and a decorative lamp for my bedroom, and I am very impressed with both products. The customer service was quick and friendly, and the pricing was great. I would suggest this site to my friends looking for more upscale products."
"Great company, they have so many unique items that are hard to find, my wife loves their site. She bought me a Mova Globe for my birthday, such a cool product and World To Home service we had no problems. Thanks!"
"I would not recommend anyone to shop on this website. It is a complete scam! I placed an order there a week ago and I received a shipping notice the day after. However, I just called UPS and they said they never even received the package from them! There is no telephone number to contact World To Home at so all I can do is e-mail them and wait for them to respond. It has been 2 days now since I first e-mailed them and no one has responded to me. I ordered the gift as a Valentines Day present and now I am concerned about whether I will ever receive it or not. The customer service is awful and what kind of company does not list a phone number to contact them at. I would never have purchased from this website if I had seen other customers reviews before purchasing. "
"I ordered a tree from World to Home and what I received was not what I ordered. I contacted World to Home and 17 days later was told that it was the manufacture that was not responding. I emailed the manufacture photos asking them what tree I had received, and had a response the same day telling me that it was a Double Monterey Bonsai.
I copied World to Home in on that email, and did not get a response from World to Home until 6 days later telling me that it was the manufacture that would not respond and told me to contact them directly, which I did, and after telling them my situation was told that they could sale me one at cost, and get me taken care of so that I would not have to deal with it any longer.
I contacted World to Home and told them that I had settled it with the manufacture, and Kyle with World to Home had enough nerve to email me "We are actually considering not doing business with them because they do not reply to emails or take care of our customers, and now it is apparent that instead of working with us they would rather try to make a little money off you directly. This is horrible and I am passing this information to our management. We are refunding you 20% of the item you ordered which you will see in your paypal account and we will be fighting the charge with the manufacture ourselves. Again we are sorry for this inconvenience by the manufacture not helping our customers even with an obvious major error on their part. " What? The Manufacture, Forever Green Art, did back flips to try and settle this as quickly as possible and to make sure that I got the tree that I had originally ordered, And the 20% off....was like chump change. The shipping directly from the manufacture alone was half of what World to Home charged me. What a Joke.
I forwarded the email to the Manufacture and also included "If you find the need to butt heads with your manufacture, you should probably leave your customers out of the argument....it makes you look kinda small...especially apologizing for my "experience with the manufacturer" I ordered the tree from YOU, my experience was with YOU, I was YOUR customer....not theirs.....they have been nothing but pleasant and responsive to me, you on the other hand have been the one that has not been responsive...and has been pointing fingers the entire time.
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"- I have placed an order for 2 MOVA globes with accessories with Worldtohome on 3rd June to which I was promised delivery within 7-10 business days as per shipping policy. Only on 2nd August did I receive my shipment after many emails that went unanswered for weeks.
- Delay in response from Worldtohome that sometimes took up to two weeks for a status update.
- The customer service representative Kyle communicated in an unprofessional way after failing to deliver what was promised. Her manager Ken responded that that they are looking into her behavior to determine the appropriate steps to take. But, Ken never wrote back and Kyle kept corresponding with the same poor customer service.
- There is no number available for this company, and when I was able to get a number via my bank +19096065200 no one was responding to it. Nobody tried contacting me either on the phone which is the normal case in such an escalation.
- I learnt on 2nd August when I started investigating locally that Worldtohome shipped the product via normal mail, without a fragile sticker on the box, and without covering the fees required for the product. I was asked to pay 130 in fees so the shipment can be released.
- There was a defected globe in the shipment
- Worldtohome did not refund the 130 charges, only the defected globe and 5% discount (27). Till this moment, no one is professionally responding to my complaint and resolving this."
"Great customers service! Had a issue with a prior order. I emailed customer service and they got right back to me with very helpful information. Nice to deal with a company that still specializes in indivigual customer service."
"Thanks for answering all my questions and shipping my order in time. Just wanted to tell you how wonderful this Mova globe is. What a great product. I love it. I will be ordering another one of these cool rotating mova globes for my son soon. Thanks again, Rick"