"I was ripped off for $40 by woot.
I purchased two new Nexus 7 tablets for $284 on March 20. I received two REFURBISHED tablets instead.

After a week of back and forth, they admitted their mistake, issued a $40 refund immediately, and offered replacement tablets. I shipped the refurbs back the day after they sent the RMA.

On Apr 26th, after not having received the new tablets, I asked for my money back. Next day, they refunded me $204.

That leaves $40 they still owe me."

"I ordered ear buds for my son to use with his iPod. The description stated that they worked with all apple products. After about a month I received an email from woot stating that they had made a mistake in the description and that the ear buds did not work with apple products. In the email woot asked if I still wanted the ear buds. Same day I responded to woot that I did not want the product. Two weeks latter I get the ear buds and an email with my rma number so that I can return them. I requested a pre-paid shipping label and I was told that they had tried twice to email me the label and it had failed because my security settings were set too high(I have never had this problem before or since). They informed me that my only choice was to pay shipping myself of keep the product. I have sent emails asking to have the label sent via us mail or possibly to a different email address and all requests have gone unanswered.i will never buy from woot again. Very disappointed about the horrible customer service."

"I have double checked my account statements with my bank in concurrent with orders on Woot. They all have cleared and yet I got no response from you in over 24+ hours about any of my issues.

Order # 47907304 / Feb 23, 2014 - Cleared in my bank account but no shipping information or tracking has been updated. Why is it the money was taken and no update and what is going on with the product?

Order # 47873455 / Feb 20, 2014 - I received the Roku device which was faulty and the Roku company is already providing me with some RMA Solutions since the Unit will not turn on. The 2nd item from this order which was a gift the Kimono has not arrived with the Roku nor was I given a 2nd tracking to know where it is. This was the highest priced order I have ever done on this website and will negatively effect my future ordering.

Order # 47856731 / Feb 19, 2014 - The shipping information is completely wrong and it is already cleared in my account yet no update on where this order is.

You have no other means of contact besides this support submission which is terrible. I will have to resort to alternative methods to get answers if this is not handled properly. There should not be a reason money can exchange hands without a problem but when it comes to delivery and communication you fail on all parts.

I will go to Consumer Affairs, I will go to the BBB, I will also file a rip off report. I will put a stop to all charges and file for fraud. I am a media blogger and will easily get this attention to the thousands of viewers to the multiple websites I collaborate with. I want simple answers and this is completely unacceptable how this is being handled.

How do you expect to stay in business and keep these practices up if this is how you treat clients?
---

After causing a bit of a stir they responded to all my inquiries and even provided some insight on the orders that didn't have shipping information. Still awaiting product will update when it all arrives.


Update:

Order # 47907304 - Arrived Fri 2/28/2014. Didn't get a tracking number for it until a day before it arrived.

Order # 47873455 1st Item Arrived Wednesday, February 26, 2014, 2nd Item Arrived Tuesday, 3/04/2014 . This Order was a big cause of confusion as it had 2 items but only 1 tracking number when the first item arrived I thought it would be together but it turned out that they was shipped with 2 separate "warehouses" according to Support and they have no shipping details for me what so ever. After I received both items then I was given a email populated with the second items tracking information.

Order # 47856731 - Arrived February 27, 2014. This was corrected 3 days before Item arrived.

What I learned from this is items will arrived "eventually" after you order but if you have to contact support for anything the best way to go about it to file a ticket then go to metion it to their twitter account which seems to be checked more frequently than anything else.

They do not have a customer support number like every other online merchant so buyer beware if you are going to order something and need to change or have a issue."

"I have to echo the problems everyone else is stating here with Woot's customer service. I too have been a long time woot customer. I started buying items from this website about 6 years ago and thought it was great. Unfortunately since the company was purchased by Amazon the customer service has been horrible. Here is my most recent experience:

I purchased a piece of lawn and garden power equipment. Immediately after receiving the item I discovered it wouldn't start. I contacted woot via email and received a message that they would get back to me in seven days. After seven days no contact. I sent them three more emails and finally I received a response.

Woot's first response instructed me to contact the manufacturer. If they would have read my email they would have learned that I had contacted the manufacturer and was informed that they could not assist me. So I emailed woot again. About a week later woot instructs me to contact a company that handles the warranty. However woot does not provide a phone number or website. I send another response asking for the warranty company's contact information. Woot provides a phone number that I learn is not correct. I contact woot again and they send me a phone number and email address to a company that is not in the warranty business and can not assist me. I am now waiting to hear back from woot again.

Woot customer service is incompetent. I will no longer do business with this company. If you do, be warned that if you have a problem you are on your own"

"Ordered an item from woot on 2/3/2014. Got notification that the order has shipped, but with a shipping number that according to USPS was delivered to a different state in Oct 2013. My email to support generated the standard 'blah blah case number blah blah we'll get back to you in a week' response (on 2/6!), so they won't get back to me until /after/ the predicted delivery date.

It's not hard to see that this is an attempt to delay any actual action until after the delivery date, instead of woot admitting they screwed up.

Not confident about the delivery of the item at all. Thankfully it was only $30, but now I'm more than a little wary of making any further purchases. "

"The customer service at WOOT.com is worse than bad. I received defective goods so I filed a ticket with them. The automated response said it could take up to a week to get a response. A week? what is this, 1993?
I did not hear back in a week, so I pinged them again. Another automated response saying it could be up to a week. Another week went by with nothing.
I pinged them again and finally after 19 days I got a response. It said I should contact P&F to get a replacement. WTF is P&F? I looked it up and it was Pepperl+Fuchs, a company I had not heard of. I dug into this matter on my own, with NO help from WOOT and managed to get it taken care of.
I will never buy from these monkeys again.
WOOT sells products at a discount but does not have the customer service to back up anything they do.
I do not recommend anyone buy from them, ever!"

"I recently ordered some Keen's on Woot. I have several pairs of shoes from the same manufacturer and they are all the same size and fit me fine (some are maybe even a little large). The size of the shoes from Woot is a full size smaller than they should be. Woot will not refund or exchange them because it is a "personal reason".

Here is their last correspondence:

"Thank you for taking the time to email us. We appreciate your concerns as well as your business.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Best regards,

Riley
Woot Member Services
"


Anyway, there was around 2-3 weeks time between each correspondence with them. (I've written them one time they never replied to, so if the first reply was to my first inquiry, more like 5 weeks to get a reply. I'll give them the benefit of the doubt and just assume they ignored the first one rather than being that slow).

Anyway, I can't recommend buying ANYTHING from them you may have reason to return. If I bought a defective product and it can't be taken back for "personal reasons", they must not take much back.

I suppose the price was fine for the shoes if they fit, but $65 for a paperweight is a bit expensive. I ordered shoes but they mistakenly shipped me a Bag of Crap..."

"Terrible. Ordered a whipper for making whipped cream. Never came for wife for Christmas. 4 emails to Woot without response. Amazon got my refund from them but I had no Christmas gift and no care from Woot. I hate this company. I hope it fails to ensure others do not have this issue."

"This is the second time I have tried to contact ****@****
The first time a product was defective out of the box and my first few emails were ignored. The fourth got me a case number. It was then I noticed it was now outside the 21 day return policy. Coincidence? This time it was a slate fountain I had bought for my wife for Christmas. Could not assemble it as the screw holes do not line up. Factory second or someone else's return. I now have two different case numbers and have had no actual contact from woot. They have really gone to hell since amazon took them over. Save your money and time by shopping elsewhere. "

"Been a long time customer of woot. Last couple of transsctions have been a nightmare. Bought a goolgle nexus 7, didnt work out of the box. 3 emails went unanswered, there is no phone support. Got a response only from them after filing compliant with paypal. They said to msil back to manufacture at my expense. Also two winewoot orders missing, one finally showed up after a month. Horrible customer service, will avoid and suggest every one avoid them. Recently the packaging has gotten poor and the shipping times are getting ridiculous."

"BAD WOOT :(
I have been "Wooting" for a few years now, NEVER had issues, never had problems, UNTIL:
I recently purchased an Alienware Laptop SOLD AS NEW(yeah-right?).
I received it in a POORLY packaged box, there was/is dead pixels in the screen.
WOOT, Refuses to acknowledge my complaints, (3 directll to WOOT, NOW-2 to AMAZON :( ).
I'm supposed to have/get a 1year Warranty through DELL-WRONG!!
It seems its been registered before, and without that persons name(?) I HAVE NO WARRANTY DUE TO SECURITY!!??
AMAZON puts me on the "treadmill to nowhere land".
PLEASE BE CAREFULL USING THESE COMPANIES!!! THEY ONLY WANT YOUR$$, Not your Business....."

"Ordered a Nexus. Woot confirmed it. Never received the item. Tried to contact Woot. No response. Stay Away!!"

"I ordered a XXL Fila Men's jacket, when delivered it was to small. I emailed WOOT ASKING TO RETURN FOR EXCHANGE TO A LARGER SIZE OR A REFUND it cost $24.05 with shipping
AMAZON OWNS WOOT.COM their reply was sorry NO EXCHANGE OR REFUND! I filed a complaint with the BBB which give WOOT a rating of D+ very bad rating I also filed a dispute with my credit card company. DO NOT BUY ANYTHING FROM WOOT UNLESS YOUR WILLING TO GO THROUGH WHAT I AM GOING THROUGH! LUCK & BLESS ALL!"

"Very disappointed that I ordered 7 items, and they only shipped one. When I inquired about the other products, I was told that they would be shipped. A week later I contacted them again and they said they would be refunding the money for the items as they had sold out. This was a 2 week process, and during that time there were comparable products that I could have gotten instead, and I had to contact me credit card company since they are still holding my funds. I will never do business with them again."

"On 9/14/13 I purchased a Big Wheel for my 4 y/o grandson's b'day. Looked fine until we got to the last step; putting on the seat post - DEFECTIVE-.
Emailed them three times; I get the same autoblast response that they have assigned me a "catchy Case Number", but will not respond to my request for return shipping instructions.

Yes, I should have read the TOS. But let's agree this is a fraudulent way of doing business. They should spend more time on customer service rather than writing witty ad ditties.

How can Amazon allow rats like this to sneak in?
"