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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
5/5

2004-05-14

"Bought a Nikon D70 from Wolf. Web site said the camera was backordered and told 15 days to receive. Received the usual "Please call to confirm your order" e-mail. Called and all went well. Salesman started to talk about the need for compact flash cards, but didn't push when I told him I already had several Microdrives. Ten days after putting in the order, received an e-mail saying the package had shipped and received it 3 day later.

The process could not have been better.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
2/5

2003-12-21

"I am happy to be the first to rate this store. However, since I couldn't get through the checkout process, I don't have a lot of information.

I thought that ordering from a site that charged the higest prices would guarantee good service and prompt delivery.

I got to the point of entering my credit card information and then received a page that the information was incorrect and to check the cc number and zipcode. Which I did and they were entered correctly. I tried three credit cards with the same result.

I ended up finding another store with an excellent rating here that turned out to be cheaper.
"

Detailed Review Benchmark + -
Overall quality of the company
N/A
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
N/A
Is consumer focused
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A