"This place has decided to stop filling orders. Ordered 6 weeks ago, got confirmation, no notice that they decided not to fill the order, so I wasted 6 weeks waiting for them. They get 1 star because at least I wasn't charged. Beware that the Wine Rack web site is still up and advertising as though nothing has happened. I'm guessing their other business, Kitson Boards is equally unprofessionally managed."
"Made an order. Months passed without receiving it. Not even a message of any sort. Called in and after many tries was able to cancel and it´s been a month since this and have not received the credit to my card for the amount of purchase. Have tried calling but always get a recording, there online chat is never on.
I´m left high and dry. No product and my money is gone. What a rip off¡ Very disatisfied. If I could I would give zero stars but you have to leave at least one."
"I purchased a 120 bottle wine rack from winerackstore.com
Before assembling the many pieces we had to fix it as the wood is cheap and poorly designed. I spent $215.95 on this rack. If the rack cost $29.95 it would have been too much. This is the worst product."
"This was my second purchase and I'm as happy with this one as I was with the first... they have a great product and best of all, they support it with a level of customer support that is second to none.
When my second rack arrived, it had a part that was clearly broken during shipment. I made one call and in about 2 minutes, a replacement piece had been ordered up and was on it’s way in about 48 hours. And remember, this 2nd rack was a custom configuration, so this was not another “standard piece” pulled from the shelf. That's outstanding. THIS is why I love to deal with this company
When I outgrow my second wine rack, I fully expect to get its replacement from Wine Rack Store!"
"Do not buy from this seller. The wood wineracks that I bought are really crappy. The wood is not at all premium grade. Also, the pre-drilled holes are all in the wrong places. This means you have to try to drill holes yourself in this very brittle low-grade pine wood. Even after you install the whole thing, there are still unseemly drill holes visible. This is not suitable for a wine cellar. To top things of, the fine print of their T&Cs tell you that there is a 20% restocking fee and you pay return shipping. So it is going to cost me $100 to return their crap."
"The site is easy to navigate with competitive prices. The order arrived promptely, but something was missing. A quick call resolved the issue - the owner picks up the phone. Very pleasant!
BUT, there is a 20% restocking fee ..... "