"I ordered tires and pedals back on May 26th. It just arrived.
One day prior to actually receiving product I received a bill from DHL. The invoice says that I was responsible for shipping duty taxes and tariffs. This is not what is on their website for from their sales representatives.
I have not received a response back from customer service. It has been quite apparent that my future concerns are low on the priority scale.
Something to think about, add the tariffs and duty taxes; and, add to the cost the product, and now it is more expensive than the USA stores.
PROS:
Prices. Good (If in stock)
CONS:
Communication. Very poor
On time delivery Very poor
Shipping: Very poor (DHL charged tariffs and duty taxes back to customer)
Customer service: Very poor (not responsive)
UPDATE: So after posting this, someone finally wrote me an email. So a total of 6 days to get a response. However, in the end, still no help. So fair warning, there is an obscure section on their website that speaks about how outside of Europe you are responsible for duty taxes and tariffs. So after no help and delayed customer service response I will no longer work with Wiggle.
This could be as much as 15% of your cost. of product.
Wiggle, a word of advice from a former customer, place a warning prior to the final check out about the duties and tariffs."
"I have been happy purchasing at Wiggle, mostly running shoes, until I had one pair (still new in the box) which did not have the right fit. Product could not be returned “as they are a past season…”. The one reason people would avoid webshops when customers cannot return products, as you can not try them on. Customer Services is quick with responding to emails, but hey do not read the detail and do not answer the questions. It is like listening to a programmed tape."
"Have ordered from wiggle a few times, they always have good specials, fast delivery, and prompt support from customer service."
"Wow is all i can say, I live in New england usa and this is a uk company. Their prices are great and i was floored to begin with, so i ordered alot of stuff i usually couldnt afford. The stuff came in the mail in about a week and some things were the wrong size, i sent the items back i had trouble with and they refunded me the shipping cost back to them , it was about 35 dollars:). I am very impressed with this company and plan to do most if not all of my athletic clothing shopping here from now on. thanks wiggle"