"I waited a month for them to fill my order while they assured me it would ship and then they cancelled. I called to talk to management and was refused I was recently a fan of The Walking Dead. This might have changed unfortunately with my recent AMC The Walking Dead Supply Drop customer service experience. On July 19th I placed an order for the Funko Pop The Walking Dead Shiva character. A week later I asked for an update on my order and I was assured via email my order would ship the following week. I have provided the email: Hi James, Thank you for your recent inquiry with us. Our records indicate that this package will be shipped by next week. Once we have a tracking number we will send it to you via email. If you have any other questions or concerns, please do not hesitate to contact us again. Sincerely, Charlie TWDSupplyDrop.com Monday-Friday 8:00 am 8:00 pm EST Saturday 10:00 am to 6:00 pm EST I emailed again the following week and continued to receive auto response emails saying hold tight we haven't filled any orders yet. I continued to ask for assistance and only received auto response emails until I decided to call today 8/14 only 5 days away from a month with no order and no refund for my order. Due to the nature of how it was handled via email, I asked immediately to speak with a supervisor. The first "Supervisor" I spoke with got on the phone and was very aggressive refusing to offer his name and saying there was no manager to speak with. At this point I am wondering if there really isn't a manager because these people dont seem to answer to anyone and people were even joking in the back about my request. I spoke with someone named Carlos and someone named Mark that just kept passing the phone back and forth laughing at me and hanging up on me telling me there was no manager to talk to. After a few calls back one of them said my order would be cancelled because I wasn't one of the first 500 orders. This after I received an email saying my order would ship. All I wanted to do was speak with a member of the management team to let them know how things are being dealt with through customer service. How can you make a better company if you refuse to hear from your customers who have had the experience? I really can't believe how things were handled."