"This is a copy/paste of my issue with them... Buyer Beware!
I believe there are some serious issues with my order that need t be resolved... I ordered two items on 12 April and ordered them express... They were FINALLY shipped on 15 April which is ridiculous and then when 19 April came I'm wondering where my express fedex package is, I log on to my account on your web page to see it is shipped fedex and under tracking it says "US MAIL",... I call to figure out whats going on only to hear sorry we only had one of what you ordered and it is on its way! This is COMPLETE incompetence, I canceled the order on the second item as I needed them both and at the same time. The first one is STILL not even here yet! FEEL FREE to call me anytime if you have questions about this order."
"Be careful with them. I placed an order for several G Gauge train items, said on web site ships within 5-7 days. After 2 weeks I called and representative said they had no idea when they would be available. I decided to cancel my order and was hit with a 15% restocking fee. Seemed unreasonable to me since they did not have the items to restock"
"Prices are pretty good.
Shipping is slower than most other vendors (by a few days).
Shipping charges are a little on the steep side but not bad enough to cancel out the low prices.
Handling charge for orders under $60 is annoying and will keep me from making small orders here.
Would probably use again (If I wasn't in a hurry).
"
"I am not happy with this company online order and check out policies. I ordered 2 sets of tires that were about $15 each I could get them locally for about $22 each. Cool (I thought) I was saving about $7 a set. throw in the seven dollars estamated for shipping and I would save a tatol of about seven dollars on the tires. When I placed the order i was surprized that it did not show the shipping cost on my order form. At the time I didnt think too much about it. I got my email conformation and then understood why they do not show there shipping prices. They are making up the difference in there shipping they charged me 15 dollars of shipping on a 30 dollar order. To add insult to injury my order was placed on the 6th which was a Saturday and I did not get my order confirm email until tues the 8th and the ups tracking did not start until the 9th. THEY DID NOT SHIP IT UNTIL THURSDAY? Slow orders, overpriced surprize shipping costs, this is a company I would not deal with electroniclly ever again. Maybe try calling them. Good luck. HobbyKing charges 16 dollars for shipping, but it comes from CHINA."
"Not the most customer-friendly service. Ordered a Lionel locomotive, and it did not run well at all. Called customer service, was told they would call back, and they never did. I then sent it back myself. Was then told it technically was not broken, and it was a collector item and therefore I could not return it (first time I heard this policy). They then charged me shipping a second time to send it back to me as is. Let the buyer beware - and read all the fine print. "