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Verified
1/5

2005-09-22

"I placed an order on Ebay to buy a big screen tv, I payed using Paypal, so payment went wright threw. Order Date July 31. Wholesale Connections used a Co. called Eagle Freight. Ok TV shows up on Auguest 11th, TV has a big crack on it so I send it back. Talked with Wholesale and do not have a replacement and will recieve refund. OK First the TV sat on a shipping dock for 2 weeks before it could ship back to wholesale, not sure what the hold up was on that but I don't blame wholesale for that but now wholesale has had my tv in there wearhouse for three weeks and they have given me every excuse for no refund yet. One was Eagle has not inspected the tv yet. What was it doing on the shipping dock for two weeks. Now it has been inspected and eagles corp. office has not approved it yet. This has been going on for almost 2 months now and still no refund Say clear. Wholesale blames Eagle and Eagle blames Wholesale. I just want my 2,699.00 dollars back.
STAY CLEAR OF THIS CO. IF YOU NEED A REFUND

Now Dec 13th and still not refunded. Calling credit card co. There is no excuse for almost 4 months with out refund.....
"

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Is committed to quality products and services
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Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2005-05-13

"Great store! shipped out product extremely fast and was in the factory box. I will definitly buy more electronics from wholesale connections from now on. I can't believe the quality brand and price!!!!!!!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Verified
5/5

2005-05-11

"After comparing several sites, I called and spoke to Holly (prior positive email is true!) and she assisted me in ordering my 27" LCD TV in a matter of minutes. I received an email the following business day advising of Fed Ex tracking info and received delivery a day early! I highly recommend this company, and if you can speak with her, I recommend Holly as well. Friendly, knowledgeable staff, great prices, reputable shipping company. Will shop here again! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
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Resolving problems
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
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Verified
1/5

2005-03-14

"I placed an order for an item that was listed as "In Stock" on their website and recieved an immediate order confirmation. Waited 2 days for a shipping confirmation and then finally called to find out that the item I ordered was being brought in from one of their stores and it would be a week before that happened. Several days later I received an e-mail letting me know that the item was out of stock entirely, and they could not fulfill my order. Thus wasting a week of my time and making it necessary to order from someone else . "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
N/A
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
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Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
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Overall customer service
Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Web site being easy to use
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Speed of web site

Verified
5/5

2004-12-06

"I ordered the Audiovox TFT5000 from WholeSale Connection and was extremely satisfied with the purchase.

I had noticed that some sites (including the Audiovox website) listed this product as having an AM/FM radio as well as the TV. When I downloaded the manual I saw no mention of the AM/FM radio. I decided to order regardless as I was mostly interested in the TV.

I received a call from wholesale connection (whose site did not list it having an AM/FM radio) the day after I placed my order to let me know that there was no AM/FM radio in spite of what the Audiovox site listed. They wanted to make sure I still wanted to buy the product.

That was it - no up sell, no pressure, just wanted to make sure I was aware that Audiovox listed a feature that wasn't there.

The only issue was I didn't receive a notification of shipping. I sent e-mail to inquire and was promptly provided this information and the product arrived shortly there after.

Great folks.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-06-03

"GREAT SERVICE....HOLLIE IS JUST AN ANGEL OF CUSTOMER SERVICE REP...WISH THERE ARE OTHER LIKE THEM.
Will certainly buy from them again. Though not the cheapest but BEST, I requested to expedite the shipping and they promptly did that.Product is new and perfect.
AAAAAAAAA+++++++++
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
N/A
Speed of web site
N/A
Web site being easy to use
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Verified
5/5

2004-03-08

"I was very impressed with the customer service this company provided. My item was on back order and I had to cancel because I needed it sooner then the delivery date, but the customer service I received was outstanding."

Detailed Review Benchmark + -
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Is committed to quality products and services
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4/5

2003-08-29

"I am happy that the reseller had a nice deal on my product, but I am not happy with them botching the shipping details. I was promised that the item would ship 3-day and it was sent 2-day. Now I don't think many would complain if this was being done at the 3-day price, but I was charged the extra fees and wasn't consulted on it.

When I called, the representative turned slightly terse and went silent when I asked where did I get the exact 2-day pricing from? Why did I receive it in 2 days when they ship 3 days?

All in all, I am happy with the the product, but be careful with the shipping details with Wholesale Connection.
"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is committed to quality products and services
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-08-14

"Found Sony mini-system at excellent price, never received follow-up email that was supposed to come when item shipped, but I called at received a FedEx tracking number. Very satisfied."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is easy to do business with
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Is trustworthy
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-20

"First time buyer.Skeptical at first.However, bought a high end dvd changer.Shipped promptly the next day.Item was brand new,in a factory sealed box,double boxed.Excellent prices, good communication with customer service.Will most certainly buy again after this experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-03-21

"Nice website. Prices are great. Fast shipping, using Fed Ex way faster than UPS. Had the Panasonic Xp-30 in stock. replied my emails, and included a tracking number. Overall a great buy."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

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