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Verified
1/5

2006-08-25

"ORDERED BECAUSE THEY SOLD THE CHEAPEST 60 GIG IPOD WITH FREE SHIPMENT TOO. YES I SHOULD HAVE KNOWN IT'S TOO GOOD TO BE TRUE. AFTER WAITING FOR NEARLY A MONTH. THIS UNSCRUPULOUS RETAILER STILL GIVE EXCUSES THAT THEY HAVE NOT RECEIVED NEW SHIPMENTS. THEY ENTICED ME TO CANCEL NOW OR GET FURTHER 5% DISCOUNT IF I CAN WAIT LONGER. ALL THIS WAS JUST A TRAP TO HOLD YOUR MONIES LONGER WHICH I SOON FOUND OUT. THIS COMPANY HAVE BEEN DOING THIS TO OTHERS LIKE ME. THEY TAKE YOUR MONIES EVEN THEY HAVE NO GOODS TO DELIVER. DON'T BE IMPRESSED WITH THEIR FAST EMAIL RESPONDS AS THAT IS THEIR TACTICS TO CONVINCE YOU THAT THEY ARE ON TOP OF THINGS.THEY ARE EXCELLENT INGIVING ALL EXCUSES AND PROMISES SO THEY CAN KEEP YOUR MONIES LONGER IN THEIR POCKET.I HAD REPORTED THEM TO MY VISA CARD AND ALSO THE BETTER BUSINESS BUREAU. PROBABLY THEY ARE COLLECTING MILLIONS OF INTEREST FREE MONIES TO ROLL WHILE POOR UNSUSPECTED BUYERS ARE KEPT WAITING AND WAITING FOR ITEMS THAT THEY PAID BUT WILL NEVER BE DELIVERED. THEY SHOULD BE PUT OUT OF BUSINESS FOR BEING DISHONEST. AVOID THIS COMPANY AT ALL COURSE AND NO MATTER HOW CHEAP THEY SELL BECAUSE YOU WILL PROBABLY NOT SEE IT DELIVERED ANYWAY.THAT'S MY OPINION AND OTHERS WRITTEN HERE TOO. THEY REALLY MADE A FOOL OUT OF ME. WHAT A BUNCH OF CROOKS THEY ARE."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Verified
1/5

2006-08-24

"I learned of this site through gamespot.com
There was an xbox360 bundle for a good price and it was listed as "in-stock" so I placed an order (1-3 week delivery). Towards the 3rd week, I e-mailed for a tracking number as I was anxious to receive the product. I quickly received an e-mail response indicating an issue with Microsoft discontinuing this 7 game bundle. Further coorespondance resulted in an alternate agreement . . . I assumed 1-3 weeks delivery on that too and continued e-mail coorespondance. Somehow, there always seemed to be an "issue" of sorts that was from a supplier or distributer. A shipment came in but not in quantities enough to satisfy all orders and it was at that point that I indicated enough was enough. Afterall, it could be an additional 3 weeks if I agreed to wait it out and over 6 weeks had already passed by (with no product). I asked to please cancel and refund in full. E-mail coorespondance has always been prompt on their part, but now the issue was with the credit card merchant account. So, in order to get my money back, I had to file a dispute with my credit card company. Aside from prompt replys to my e-mails, I have no evidence this 'business' actually delivers product or is capable of conducting actual business transactions. Charges are made to you immediately though regardless of product actually being in stock as advertised. My advice is to stay away--a price too good to be true is really too good to be true in this case. Spend your money elsewhere.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

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