"I love this company! I have some food intolerances and order some specialty food from them. I've also ordered baby items. The delivery has always been quick and their customer service has been excellent. Like anywhere else, you have to know what something is worth in order to find value when shopping. Many things are a fair price, especially when you consider their free shipping. There are a few things that I wouldn't buy from them because it is cheaper at my local store but I'm grateful to be able to buy items that are unavailable in a smaller place."
"These reviews seem like crap to me. I received my Well.ca items quickly, there were no problems with processing, and everything came exactly as described. On top of this they include free samples in your order that you choose from. Items are cheap and shipping was free. I strongly recommend this site."
"It's now been 14 days and counting for an order I had expected to receive well before going on a trip last weekend. They promise EXPEDITED shipping, but I have received items from overseas in half this time! I was forced to buy a duplicate of my order from a store on our trip.
I sent an email to Well.ca inquiring about my order 5 days ago, but they did not respond. First and last transaction I will do with this company!"
"Just got my first order. Fast and free shipping, with tracking number! Love how they give you email updates about when your order is processed and shipped. Bought some CoverGirl LashBlast Volumizing mascara on sale ($7.99 + tax) for cheaper than my local Shoppers Drug Mart, and some NYC 16hr smooch proof lipstain that I couldn't find anywhere else in Canada ($4.79 + tax). Order was confirmed, processed, and arrived at my house in 7 days. Five stars for sure."
"Terrible service. I was a loyal customer until they did not honour their return policy (unused unopened item). I received an OPENED product that they re-sold to me, and I wound up having to resolve the issue directly with the product manufacturer. They are insulting and not helpful. STAY AWAY FROM WELL"
"Do not order here, it does not take 4-6 days to get your order, it takes 14 dys, not worth the wait. They advertise a refund if order not received on expected order date, but you will not get the refund."
"I've been using Well.ca for 3+ years. And everything has been fine until today. Recently I ordered a bulk amount of valerian Root as I had a coupon for 15% off. I usually order bulk so I don't need to waste time on administration all the time.
Then I get a call several days later saying they now put a limit on the amount that can be ordered to 3 bottles. Yeah... retroactively they cancelled all but 3 of the amount I ordered. Greedy, because I had the 15% coupon which is now going to expire! Never shopping there again."
"I was delighted with Well.ca's eclectic selection of products. ("I'm going to order some skin cream...and packing tape! And, salad dressing!")
My orders ship the day after I place them and arrive about four business days after that by UPS or Purolator.
In a recent order, I ordered some canned food, but was somewhat disappointed that most of the cans were dented. This is probably the fault of the shipper rather than Well.ca, so I will confine my purchases to less breakable items in the future.
Other than that I'm glad to know I can buy products I would typically buy at a health food store, without having to drive for an hour to get to a health food store."
"Made an order for a card game that would save me a trip to the store as free shipping was very convenient and the price was just right. The order came promptly and I am very satisfied with my first purchase from well.ca - would definitely recommend for a hassle-free online purchase."
"Place several orders with this merchant and always received my items quickly. Couldn't be happier with my experience with this company."
"Well.ca had the medication I needed in stock and ready to ship. The price was a bit higher than I expected, but ordering enough for free shipping plus a promo code discount brought the cost down a bit. Since I had no luck finding this medication anywhere in the US (both in stores and online), I was stuck. Well.ca shipped my order promptly, it was packed securely, and arrived earlier than expected."
"Overall: Great!
- Shipping is fast, usually about 2 days BUT processing the order is slow. So if you order it on Monday, you'll probably get it on the Friday.
- Great customer service. They package their stuff so nicely so it is safely and securely shipped.
- Prices are average. Cheaper than places like Shoppers Drugmart but more expensive than Walmart or grocery stores.
- Selection is both a pro and a con for me. They have things I haven't been able to find in stores, like stuff no one sells anymore. But they also don't have as large of a selection as other drug stores.
My only actual complaint (and it's a rather big issue that keeps me from ordering/trying a lot of new things) is that for items that come in different colors (i.e. nail polish) they just use little colored squares to show you the color selection, and the colors are no where NEAR accurate."
"Although Well.ca is not participating reseller, I have decided to place an order for around $50. I was very nicely surprised how well organized on-line store so placing an order went smooth and without surprises. The merchandise was expedited and delivered to US where I live as promised with invoice attached. I was also notified through email of every step my order was going through from placing to delivery. I will shop Well.ca again and I highly recommend it. "
"The store did a good job of taping up all the lids/caps making sure that nothing leaked out. Some items were bagged to make sure if something leaked it wouldn't make a mess everywhere during transit. Good job on them for doing this because I know how much of mess hygiene products make when traveling. One time while I was traveling my shampoo leaked all over my clothes and my moisturizer got squeezed and made a mess in my duffel bag.
I am from the USA, the store is in Canada. The reason I bought from here is that I couldn't find any USA stores selling Garnier Skin Naturals Pure line of products. So I bought it from Canada and am happy with the purchase. I would shop here again in the future when my hygiene products run out."