"Horrible service and communication and presently thieves.
Had great past experience with them, but recent order was short the saddle and no response to repeated email requests for info. Found a number on the internet but never answered or call returned. Finally got a response when I tried to post a bad review on their site. Still no saddle. They are a PO box in Reno , buyer beware you have no recourse when they stiff you. "

"I just bought the new 2013 SRAM red from them and all I can say is that not only I got the best price in the market ($2000 in June 2012) but I also received the product within my exact specification and within a very reasonable amount of time (was 13th on the wait list, items came in in 2 weeks, and shipping took 2 days). Rob, the sales manager from we keep you cycling, has been extremely responsive with my emails and has provided me peace of mind because of his knowledge of his own suppliers and the products themselves. In a world where it seems like only large online bicycle retailers carry the latest and greatest components, these guys are proving me to be tough competition to the bigger guys by providing awesome prices and very attentive customer service. I give them 2 thumbs up and 5 stars! check them out!"

"I used this vendor through Amazon and was a bit skeptical because the price they advertised was significantly lower (roughly $40) than that of competitors. However, since I was going through Amazon, I figured that I would have recourse should something go wrong.

I also went to the website itself to double-check that the item I wanted (an SMP bicycle seat) was in stock and that the shipping charges quoted via Amazon were the same. In reality, I don't like to pay for shipping, especially when so many other vendors offer free shipping, but the charges were fair and still came to a lower total cost than anyone else.

After placing the order, it took less than 12 hours for this vendor to ship my seat. I received email confirmation that it had shipped and a little later, also received a tracking number for FedEx.

The seat arrived very quickly and was exactly the item I had ordered.

I noticed that the seat was NOT attached to the SMP cardboard that I was expecting and that I had seen elsewhere. Instead, the seat came wrapped in a clear plastic bag. However, I could not see any signs of wear and can only assume that this seat is, in fact, brand new. Still, I would have liked to be informed beforehand that this items would not be in it's original packing (if that is, indeed, the case). That said, I am certainly willing to accept that the original packaging is missing since the price was so much lower than elsewhere.

Overall, though, this was a positive experience and I would not hesitate to use this vendor again."