"I ordered a bag and the shipping fee was ridiculously high, 1/3 of what the bag costs (they don't let you know about the shipping fee until after you've purchased the bag). I didn't pay the shipping fee right away and they canceled my order and claimed it was "at my request." When I contacted them they refused to solve the issue. I wouldn't recommend them at all."
"These guys make a good product but sometimes their shipping charges can be excessive.
When I wrote them about the fact that their shipping on an item is a whopping 20% of the cost of the item, they made up some lame excuse as to why the charge is so high. Something about, it won't fit in the right flat rate package and is too heavy. When I pointed out the actual shipping charges for the product based on the weight and size of it, they then back-peddled and made up some other lame excuse to me.
At no time did they actually seem to want to listen to my constructive feedback about their excessive shipping charges so shame on them!
Horrible customer service.
Further, when I asked for them to please have the owner (Gary Waterfield) respond, I was told "He's busy."
I've been a repeat customer of this company for several years but certainly will no more after this terrible exchange with their representatives."
"I ordered a case for my iPod touch, the quality is good but it fits a little too tight (I turned it inside out and it's good now). Shipping via ground was quick and the order shipped very quickly. Very pleased, would order from again"
"I ordered a notebook sleeve for my T42 thinkpad from Sfbags and am very pleased with the product and overall purchasing experience with the company. The product is well designed and of great quality. Second, the shipping was outstandingly fast (especially for being overseas at an APO AP address). Third, the customer service was excellent. The purchase process was very personalized which made me feel very comfortable as my order was handled. Having never ordered from them, I was concerned about the reliability -- and was very suprised. I will definitely order with them again and do recommend them anyone else looking for a "custom" fit notebook sleeve or bag.
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"I bought a laptop sleeve from this company. It's a great product, good materials, well made. Shipping was the same day. Got the sleeve in two days. Gary was very helpful in the whole proces."
"Very curteous employee that handled my purchase. Promptly followed up with email and kept me informed of the status of my order. Product was received as promised and was exactly what was ordered and in perfect condition. I very highly recommend WaterField Designs and would buy from them without hesitation."