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Verified
5/5

2008-07-11

"I read the reviews of Watches Giant before making my purchase and was quite concerned about the two people who received bad service. Nevertheless I went ahead because the price of the watch that I wanted was much lower than at other stores ($85 vs $250). The watch came remarkably quickly (3 days), The watch was the right model, in perfect condition and functioning properly. I am glad that I took the chance - I have been trying to find this particular watch for four years."

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Verified
5/5

2007-12-04

"I was searching for Christmas deals and came upon this site. They had a watch I was looking for at over 50% off other places. It arrived 4 days later (including the weekend) from cross country. The watch is brand new in box with the retail tags still attached. A great overall experience, I would buy from them again. "

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Verified
1/5

2006-10-05

"The seller did not indicate that they do not have item in stock. Very poor unresponsive customer service. Very slow in shipping. I very 1st email they send in response to shipping status is as shown below
"
Thank you for your email.
Due to our high volume of sales, I cannot guarantee the immediate shipment of the item in question. As customer satisfaction is our first priority, once an order is processed, we will do our best to fulfill your request as soon as possible. If we cannot ship the item in a reasonable time we will notify you via email.
Thank you for your business."
"

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Verified
1/5

2006-07-31

"At about 6 am on Wednesday 7/26 I placed an order at this website. That's the last communication I have had with them despite at least two requests for order status because my credit card has been debited. Both their service e-mail address and phone numbers have been totally unresponsive. Today I submitted a cancellation e-mail to their posted address and have had no response to that either. I am in limbo. Did I mention that I found out that the watch I ordered, though pictured as a current model on their website is discontinued."

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Is trustworthy
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Delivering products damage free
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Making decisions on their own
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Overall customer service
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Verified
5/5

2005-07-08

"A watch for which I had been looking was priced 25% LESS at Watches Giant than several other web retailers. I looked for a rating somewhere on the store but couldn't find a single one. I was a little skeptical, but figured I would give it a try.

I received an email confirmation of my order. The watch came promptly and was brand new in the box and perfect.

I had a great shopping experience, saved a considerable amount on my purchase and highly recommend Watches Giant.


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Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused

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