"This is the worst online ordering experience I've ever had, not to mention a customer service (if you can even call it service) nightmare! I ordered a watch box 9 days ago and asked that it be etched with 2 initials. I looked carefully at their website and nowhere did it say that etching would take an additional 10-14 days. It only said that shipping would take 1 day to arrive at my address. I figured that gave me plenty of time to receive it by Christmas. I've been waiting and waiting for an email to let me know the status of my transaction. Finally I called today and it hasn't even been etched yet. It's been 9 days and they haven't been able to etch TWO letters onto the watch box?? I think I could have etched it by now. It isn't even scheduled to be etched until next Wed. after Christmas according to the RUDE guy I spoke to on the phone. He raised his voice at me and mocked what I was saying. He didn't try to do anything to rectify the situation, he just became very sarcastic. So, I told him that their website hadn't made it clear that etching would take up to 2 weeks longer and that customers should know that information before purchasing. I also told him I was going to mention that when I reviewed their company online and that I wasn't a satisfied customer. He then became angry when I told him I wouldn't give them a good review so he said "Since you're going to give us a bad review, I'm going to cancel your order and you can get your watch box from somewhere else." Gladly, and I also called my bank to make sure they don't get one dime from me. Do not EVER do business with this joke of a company. If I could, I would give them 0 stars."