"Were sold a "bill of goods" from Salesman. Did not perform manufacturer(Rheem) pre site survey as required by Rheem. 1st Year ran perfect in hottest summer on record. June 2017 AC started to fail. No Rheem Certified Tech but did not know this until late Sept2017. Weekly service calls for 4 months. Different cause from each tech. Condensation dripping from duct work, ceilings and "A" coil freezing leaving water all over b'ment floor. Manufacturer was worthless! Do NOT buy any Rheem HVAC.
Took 4 months and complaint to Rheem HQS to get east Coast Rep here, despite an area Qualified Rep visit, to evaluate. Warner got so tired of us calling in troubles they blocked our phone so when we called the line disconnected. We had to call their Hagerstown off to get them to call Frederick office to report continuing trouble. Rheem East Coast Rep was discourteous, disingenuous, and talked down to us! Alternative given was to take new unit and live with problem or take them to court. They did offer to "dumb down" the model. Rheem Engineers nor Warner could fix problem despite repeated electronic replacements and cutting new ducts in delivery system. Yet HVAC ran 100% perfect 1st year!! They could not nor would not address this. Warner would not refund difference between "dumb down" replacement HAVC unit and original. So we had to get Maryland Attorney General-Consumer Affairs involved. Warner's lawyer got involved and they lied to us also.

Yes we finally got the lesser AC unit at no cost to us and rebate. General Manager and lawyer loves to play games. They are unethical and offer substandard service.
Don't waste your time and especially your money with Warner. Research first.

12/13/2017-continued...woke up to no heat! Wind chill -5F. 45F in house. Furnace, which we never had a problem with when AC broke, would not fire! After service call we find out that the high winds, which are nothing new to our area, tripped a switch in the furnace that prevented the heat from firing. Alarms were present. Now Warner has to replace the 2 switches that control the firing of the gas burners!!!!!!!!!!
RHEEM is a farce! Can a company continue to exist when their eqpt is substandard, no customer service at all, nada, bill, and totally ignore the customer! A furnace fails because the wind is to high!???? Have you ever heard such a lame excuse in your life!!!!"