"Shopped for 7 months for an entertainment center. Couldn't find one that fit color, size and style requirements in all of Chicagoland. Found the Churchill on warehousedirectusa.com. I was very skeptical about ordering a large piece of furniture online and worried about delivery. It was a seamless experience from beginning to end. After ordering I had some questions. Phone assistance was wonderful and email response was within hours! The delivery company's communication was also top notch! The actual delivery was perfect. I would not hesitate order from them again. I highly recommend them (and I'm pretty fussy and things tend to go wrong for me!)"
"I got AICO sofa table/Coffee table from these guys, The best price I can find online and they even offered whiteglove that was included in the price. Very satisfied with the purchase."
"Some of the boxes were damaged on delivery
Quality is less than I expected at the price level I paid. drawer tracks are flimsy and bend easily
Wood colr was more inconsistent than expected
setup was easy and overall quality was OK"
"Product arrived very quickly and customer service was polite. I have no problem ordering another item from this company."
"I find it incredibly odd that I received the email request to write feedback for a purchase I made OVER A YEAR AND A HALF AGO... However, I have not forgotten all the hassles we had with our purchase, the poor communication, and the excessive length of time that it took to actually receive our merchandise. We placed our order in January, 2010 and the order was finally COMPLETE on April 29, 2010 (even though the website stated that every piece of product we ordered ships within 5-7 days).
Our problems: 1) We received no initial order confirmation, and had to call the company directly a few days after the order was placed just to verify that they had received it. 2) We received no follow-up order status or tracking information for an entire month (from January until Feb 24th), and once again had to call the company directly to request this basic customer service information. 3) When the order finally arrived on April 28, 2010, five of the eight chairs were damaged and needed to be returned. It took almost six weeks to receive replacements, so in total it took MONTHS before everything was delivered and the order was "complete" -- ignore that "ships in 5-7 days" they claim on their site.
The merchandise itself we are happy with, and is of the quality we expected considering the over five thousand dollar price tag. It was the lack of customer service from the company itself that is the reason we would not buy from them again."
"We purchased the Piedmont Cherry Finish Plasma & LCD TV Lift Entertainment Center with Fireplace. It is a great product and we receive lots of compliments on it.
Deliver was excellent. They were fast, efficient and polite. They definitely knew their stuff.
Unfortunately, I cannot recommend WarehousedirectUSA.com's customer service. This product came with the 5-year protection plan. A part of the wood was scratched and I contacted WarehousedirectUSA.com about coverage. I followed up with multiple emails and I have received no response. I am very disappointed with their customer service. "
"The shipping company used by Warehouse Direct is a rip off. They charged me storage for the delivery they couldn't make due to heavy snow, and then added another fee for having to use a smaller truck to get up my cul-de-sac street. It took me two months of fighting with the shipping company to resolve and remove these charges. One chair arrived damaged and was reported to both the shipping company and Warehouse Direct. I was promised repair, then promised reimbursement for repair and received nothing. While the table and chairs are beautiful and sturdy, the hassles I experienced and the fact that I had also purchased additional protection insurance with no financial resolution for damage and repair, I will never order from this company again."
"No surprises. Pleasant on the phone. Legitimate business. I would buy from them again. "
"The bed is beautifull, and I am very satisfied with the bed, but the shipper was very poor in handling the merchandise therefore resulting in a big scratch and some broken pieces. The warehouse direct company did reimburse me some off the price for the damage which was reasonable. I would recommend them to others."
"Warehousedirectusa.com was the absolutely best online store I have ever purchased from. I was not sure how it would go, but I was suprised at the quality of customer service and care I was treated with. I would reccommend this store! Thanks you for helping me complete the home of my dreams."
"We ordered Aico Monte Carlo bed. It is absolutely beautiful!! We love it. Delivery guys were very nice. Thank you very much!!!!!! We will be buying the matching pieces very soon!"
"My experience with Warehousedirectusa.com was far and away the WORST experience I've ever had in purchasing ANYTHING online.
The bed I ordered came with incorrect parts (my queen size bed came with twin size parts). In addition, several of the pieces were broken or damaged. When I called them for replacements they sent incorrect parts AGAIN - not once, but TWICE! Thanks to this company's incompetence I slept on the couch for the better part of a month waiting for parts. It often took almost a week to get a return phone call or e-mail.
I would never EVER recommend buying from this company. They are absolutely the WORST. I feel like I was completely ripped off."
"Item shipped damaged....not easy to get a new one sent....second one had damage as well....Item is of very poor quality...wood top is of such a soft wood, for a kitchen table, that if you write on a piece of paper it leaves an indentation in the top"
"This was my first purchase from warehousedirectusa.com and am very pleased. The website was easy to navigate, the prices were the lowest around and they shipped it right away. I will probably return to purchase other furniture set as the need arises."
"I purchased Aico Villa Vallencia Bed. Order process was smooth. Delivery took 3 weeks. Their delivery man came and assembled my bed. It took them more than 3 hours but they did complete the job with my satisfaction. I love my new bed. Thank you Warehouse Direct!"