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Verified
5/5

2007-02-16

"Great customer service! I ordered a Sanyo Xacti VPC-CA6 and had to have it within a few days because my daughter was going to be in a big swim meet that I wanted to tape. I said this in the comments section when I ordered it. Customer Service acknowledged my request and said that they would send it out right away. I was a little worried that I wouldn't get it on time because we got over a foot of snow and I thought for sure it would be delayed. I got the package in two days, plenty of time for me test out my Xacti before the meet. Great service!"

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Verified
5/5

2007-02-15

"I bought a Sanyo Xacti VPC-CG6 from Warehouse123. The price was recently dropped, and a free accessory kit was included. The online order was made without a hitch. I made a mistake on the shipping address and emailed them, got a reply of acknowledgment of the correct address within half a day. It took about two days for my credit card transaction to clear through Propay (propay.com), then regular shipping through FedEx only took two days from the email notification. I received the brand new camera in the original unopened box. Everything went smoothly, items received as promised."

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Verified
5/5

2007-02-07

"I orderd 2 iriver mp3, the s10 and s7, both of them are great. the shippment was very fast and after 3 days the players were in my house. i had a few question and problems with delivery to my country (israel) but the pepoles at Warehouse123.com helped me and solved all these problems, they are professional and they now their job. i am more than pleased with the service and with the players.
Gabriel
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Verified
5/5

2007-02-02

"Placing the order was painless. I ordered the Sony DSC T-50 and received it two days later - very fast shipping! The product is as advertised; new and well-packed for shipment. This is not one of the photo sites that is looking to treat you as a fool and get your money. Warehouse123 is one of the most trustworthy and professional photo sites around. Thanks for the best prices and best service."

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Verified
5/5

2007-01-14

"I bought Sanyo Xacti from warehouse123.com. This was my first shopping in warehouse123.com. There was no problem with the shopping process, shipping, and the item. The item was shipped from Hong Kong. The shipping cost was more than $20. But the total price was still less than any other online stores, even with extra battery, a screen guard, Carrying Case, a mini tripod, and a SD card reader. You could select USPS/EMS or Fedex? as delivery company. I used EMS/USPS because Fedex delivery around my neighborhood was not always reliable;e.g. missing items, etc.

I never heard or saw this site before via pricegrabber, daeltime, cnet, or any price comparison site. But I read someone's recommendation of this site in reviews in yahoo or epinion. After that, I searched reviews of warehouse123.com. I found only 10 reviews from this site. I usually don't go with a new store with small number of reviews and rating. I liked the review I found somewhere else. So, I took a chance. I will check warehouse123.com when I go for online shopping.
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Verified
5/5

2006-09-05

"My Sanyo Xacti VPC-CA6 arrived on time, well packaged, and in good condition. I have said repeatedly that I believe in warehouse123, and I have no reservations about recommending this store to others. My shipment arrived exctly as initially projected. I can't rate customer service because I have had no reason to contact them. I will definitely purchase again from warehouse123.com because they are quite cost-competitive and have earned my trust."

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Overall customer service
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Verified
5/5

2006-08-31

"I wanted to purchase a Sanyo Xacti camera, and saw some posts (www.stevesforums.com) of people who made purchases from Warehouse123.com.

Warehouse123 provided me with an overall great shopping experience. I was especially impressed with their promptness in communication and speed of handling/shipping (Me: USA; Them: Hong Kong) my order. So impressed that I added the merchant to resellerratings so that I could write up my comments.

Just to be clear, I am not affiliated with Warehouse123 in any way (besides being a customer).
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
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Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

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