"The selection is impressive & much better pricing. The plates arrived on-time & the communication from the site was perfect."
"Excellent service fast delivery. "
"Went online, found exactly what I needed for two different rooms, and made order. Got order within 2-3 days and was exactly what was ordered!"
"Quality wall plates, really nice designs, with a lot patterns and colors to choose from!! Great prices and very fast shipping!! Needed to call customer service and the gentleman was very kind, courteous and helpful!! "
"Everything was just perfect"
"Purchased 14 plates of various configurations. Two plates had an uneven, splotchy finish. Could not see this until plates were out of package."
"I needed bigger light switch and outlet covers to hide crappy work in a basement apartment. They had so much to choose from they look great! Will be ordering more for other rooms. "
"I ordered 4 wall plate covers and ended up not being able to use them for a large renovation. I called and asked if I could please return them, even though I was past their 30 day return window and I was told, "no because there MAY have been some slight change or variation." I pressed the guy and asked, "well there MAY have been a change in the wall plates since I bought them, or there WAS a change?" Two more times he stated that there MAY have been a change. After I pressed him several times to find out whether or not there was a change he said, "YES, there was." I then asked, "what was the change." He said, "a slight change in the color." This was obviously complete bull. My wall plates were white and they are not changing the color of "white" anytime soon. I purchased these wall plate covers about 11 months ago but my packages were unopened and untouched and I have the receipt. Terrible customer service. I basically have to throw these away. "
“You return was denied because the order was from 11 months ago. We often make exceptions to our 30 day return policy but we do need to have a cut-off at some point.
A time limit on returns is very common with all retailers and we are not alone in having a cutoff for returns.
As the largest retailer of wallplates in the country, we try to ship product as quickly as possible, have good communication with the consumer, offer fair pricing on product and shipping.
All we ask from the consumer in return is to communicate with us any concerns or compliments on their order and respect our store policies.”
"Working with the retailers at Wallplatesonline has been a great experience. I would buy from them again as they are very fair and easy to work with. Thank you for the great customer service!!!"
"I have used Wallplates Online twice in the past year since starting a complete remodel of our house. Great selection, low prices and fast shipping were the reasons I used them twice. I received a ceramic triple toggle wallplate that was defective in the second order and without any problem it was replaced in a day. Now I can add great customer service to my list of pros for Wallplates Online. I will use them again and recommend you give them a try.
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"High quality product! Fast shipping! highly recommend using them for your wall plates."
"My kitchen outlet plates/ toggle and duplex covers were a very bland white against a tile back splash. I chose the Noce stone covers and they were perfect. can't go wrong with this company and so great to work with, too. And great prices, just go out there and compare.
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"I don’t usually write these things. With that being said I order antique brass plates for my phone jack and co axle cable. The screws supplied with these were to short. I contacted customer service and Wayne got back to me ASAP. I told him my problem and even agreed to pay for the new screws. He told me they would be shipped right out NO CHARGE. Now how many companies will do this. I am remolding my down stairs and upstairs bathroom and also my kitchen and from now on I will buy my wall plates no place else other than Wallplatesonline. Also just to add this in I am an actual customer and have no Affiliation with this company. Thank you again!"
"Easy to work with both online and phone. Fast shipping A++"
"I went onto their website because I knew what I wanted and was hoping they had the item I needed. They did. Not only that, they had two other items I needed that I didn't realize that I did. I ordered 23 wall plates which was 7 different types. Four out of the 7 wall plate types could've been bought at a local retailer but with the cost just a mere .23 to .55 cents different than in the store, I decided to buy everything in one place. The order arrived quickly. I placed the order on June 6th and the order was in my mailbox by June 8th. I will be telling all my friends about this site as most of them are currently doing home renovations. I will be checking back as well as I still have the upstairs to update. Thanks again. "
A rep from Wallplatesonline.com, wallplatesonline, has responded:
“I'm sorry for the unsatisfactory finish. We do not show any messages or calls from you about the finish issue. If at anytime you want to contact us about a defective product we would be happy to correct the situation. Next time we would love the opportunity to fix an issue before you leave a negative review.”