"nice talk ad experience over the phone with Barbara helping me to purchase my tickets making an amazing experience"
"Jaime was very helpful and professional. The transaction was very smooth and easy.
Thank you Jaime!"
“We're glad Jaime was able to help you find the tickets you needed!”
"Great customer service. The sales rep Charlie was very helpful. "
“Thanks for letting us know that Charlie did a great job!”
"Terrible experience. Their system is a mess that sells tickets for the wrong game behind the scenes and then when they know what is wrong they don’t proactively inform you. Instead, plan on spending several hours on the phone with their “support” people who know nothing but to try the Ticketmaster web site on a different browser. Finally, expect to find out your order was silently cancelled by them and they don’t care to make things right for wasting more time on the phone with them than the duration of the event you planned on attending.
Truly a nightmare. Worst consumer support experience I can imagine."
“We're sorry that you had a negative experience with Vivid Seats. Looking at your order, we see that you weren't able to locate the tickets after being transferred to you. We aim to provide fans with extensive troubleshooting steps to find tickets, though understand how frustrating it was to do so. We found that there was an issue with the listing, and since our priority is to get you to the game, we sought replacements; this case, there weren't any. As such, we issued a full refund. We appreciate you giving us another chance with a second order, and hope you enjoyed the game.”
"I was having trouble purchasing online so I called and reach a rarity fantastic customer service. Helpful knowledgeable efficient."
“We're glad we could stand out as the rare example of fantastic service, and hope we can continue to provide it to you!”
"I attempted to order my tickets online, but the site said "check your billing details" repeatedly. Wouldn't let the order go through. I gave the identical info to Romeo via phone, and everything was fine. I would have preferred to not have that experience, but Romeo was very professional, polite, and detail oriented."
“We apologize for the inconvenience that you experienced when trying to place an order online, but we're glad to see that Romeo was able to resolve that for you and get you the tickets you want. ”
"Worst experience, i was tricked into saying these are the lowest prices and as I refreshed the page the prices went down, i called to match the price or get a partial refund they said absolutely no. Never again"
“We're sorry we didn't live up to your expectations. We work on a live market, meaning prices fluctuate as depending on factors like demand. Since sellers set their own prices, not us, we can't alter what they ask for. ”
"Very helpful and answered all my questions. "
“Thank you for your five-star review! We are pleased that we were able to answer all of your questions. ”
"Really great customer service, super nice. Helped me out and was able to get the job done! "
“We always strive to provide our fans with an easy and friendly experience. We appreciate the review!”
"
I will be using Vivid seats in the fututre."
“We love your loyalty, and look forward to helping you find more great tickets!”
"Anthony made the process painless and was very informative. "
“Ryan, thanks for the 5 stars! Our goal is to provide you with the smoothest experience possible, so we are glad to hear Anthony was of help!”
"Chris was very patient and had my best interest at heart. I will definitely buy tickets from him again. "
“We look forward to serving you in the future!”
"It was the easiest, efficient and friendliest experience ever!"
“Easy processes, efficient transactions, and friendly customer service are what we strive for! Thank you for the 5 stars! ”
"Agent was calm and professional, fixed my issue and went above expectations. Represented the company very well. Great experience."
“Steffanie, thank you for taking the time to let us know about your experience. We are more than happy to hear that one of our agents provided you with a great experience! ”
"Marvin J. was awesome! Very patient and helpful. Highly recommend him. "
“Let's gooo, Marvin! We love hearing when one of our agents does a great job. Thank you for taking the time to share this with us. We appreciate you!”
A rep from Vivid Seats, vivid.seats, has responded:
“Hi Andres! We are pleased to hear that Barbara was able to help you get some great tickets for your event. We hope you have a fantastic time!”