"I ordered from them on 6/6 late and was a little scared because I did not research as much as I normally do. I started reading reviews on this site and others and was at least happy I used paypal if I did have an issue. I called after the weekend and they said it would ship out that day and that they did not have the flavor of preworkout I selected and offered another which I accepted. Shipping NY to OK took til Friday so 4 days UPS ground. Not bad for free. I made a mistake in my order tho and asked by email if I could return part of it. They said give them a call and said they would have to charge me the shipping of $10 bux if I did. I understand that as it is a business. Oh one major positive; the preworkout I ordered was a 20 serving and since they didnt have that flavor they gave me a 50 serving for my trouble. I was impressed. The guy is not a dick on the phone like most are saying. He is just a quick talker. Customer service was not like they were pissed. granted they were not saying please and thank yous but that doesn't bother me. Its up to you if you want to order but if you like the price it can't hurt to paypal a purchase."

"Do not order from Vitaglo. I waited for weeks to get my order with no communication from the company as to when I would receive it. I tried e-mailing them on multiple occasions and never received a response. I called twice and both times they were short with me on the phone. Finally, after almost a month, I called to cancel my order only for them to tell me that they not get the product- after they had specifically told me on my last phone call that they had to special order it and that it would be to me within a week. It would have been nice to know this a month ago when they took my money. Hopefully they refund my money in a more timely manner."

"***WARNING*** DO NOT BUY FROM THIS COMPANY

Do an internet search for Vitaglo reviews as I should have done. You'll find out that the company (aka "Mike") has been ripping people all across the country off since 2004. I suppose they stay in business off of one-time purchases from people like me who didn't research them before-hand.

My experience summarized:
Placed order and received order confirmation.

5 days go by and no shipping confirmation.

I call and speak with Mike. He's unprofessional, rude, and hung up on me after saying that my order was shipping out that night.

My order does not ship for another 5 days.

I receive the order and half of the value of the order is missing with small hand-written "B/O - Backorder" next to the item.

I was not notified about any backorders via email OR on the phone when I spoke with Mike. Normal business practice is to notify a customer BEFORE the order is placed or if it's after the order is placed, give them an option of a refund.


The other major portion of my order was shipped not as advertised. I order a 1gallon container w/ pump of Dr. Bronner's liquid soap. I received four, 32oz containers (32oz containers don't come with a pump). Not a major deal but this is poor business.

Mike has been unresponsive to my attempts at communication since and I've filed a dispute with my credit card.

Go to Vitacost, LuckyVitamin, or Amazon. Vitaglo is a scam and should be put out of business."

"I have ordered several times because of the good price for the Renew Life Organic fiber bars. However, one order had a moldy smell from the packaging and product box. I had to air out several hours in the sun. If there is a need to call and speak with them, you will be disqusted by the attitude. Normally, business owners do not repulse customers with such terrible customer service. I've decided, on principle, I'll pay more for clean smelling packaging and, most of all, friendly and helpful customer service. "

"I could not be more pleased with my order. Wish all online merchants were this quick and efficient. I placed my order on a Wednesday and received it the following Friday. Okay, I know I received it so quickly partially because I live near the vendor but they shipped it on the same day I ordered it! Everything was as it should be and the price was, by far, the lowest I could find anywhere after much time searching. I will order from them again and recommend them without hesitation."

"Awful customer service! I spoke with Mike. He was very rude when I called regarding a problem with a product. I had already spoken with the company who made the product and they said to contact the seller and that they would work with them to replace the product. However, he wouldn't even discuss the matter with me and just hung up on me. Have bought over $1,000 worth of supplements from them but will now NEVER shop with them again."

"Earlier this week, I ordered a hair conditioner from Vitaglo that was advertised on Vitaglo's site as coming in an 8 ounce bottle. Yesterday, I received the order but it arrived in 6 ounce bottles. I just called their "customer service" line to tell them about this and I told them that they owed me 2 additional bottles (because I had ordered 6 bottles in total). The guy I spoke with basically said the hair conditioning company probably changed their bottle size and that it's not his problem. When I told him that it was false advertising because he advertised the 8 ounce bottles on the Vitaglo site, he hung up on me. I don't think I need to add much more than that. Beyond horrible customer service. "

"BE WARNED!!!! This is the very worst business that I have ever, ever experienced. The owners are RUDE, DISRESPECTFUL, INSULTING, CRUEL and DISHONEST! I was hung up on a total of four times when trying to get a questions answered. The husband of the pair shouted and screamed at me, accusing me of things I did not do or say. Avoid this company at all costs. I am still waiting for my order to be complete, and the product I did receive was musty and seemed old. Some of the product was from NOW and, when I contacted them directly, I was told to avoid doing business with VITAGLO. They said to contact NOW directly with any exchanges and that they would handle them, but to not have further contact with VITAGLO. Enough said!"

"I, like so many others got ripped off by vitaglo. They are truly parasitic scum bottom feeders, preying on those of us unlucky enough to happen on their site.

Everyone who got ripped off by vitaglo needs to contact the FBI's internet crime website here:

http://www.ic3.gov/complaint/default.aspx


hopefully if enough of us complain, the FBI will take action because this is the jurisdiction of the FBI with it being interstate commerce, or the lack thereof in my case."

"Purchased three full cases of soy crisps at $23.32 each in July of 2012. One of the cases was crushed and clearly crushed prior to being packed for shipment. Several bags were actually open from the impact and the others were crushed. I have sent about 100 emails to customer service without any response. I am now trying to find a phone number to try calling. Finally got a person on the phone and the customer service individual hung up on me several times and has refused to give me credit for the damaged product."

"Heard of vitaglo.com because of its prices. Placed an order for $116 worth of stuff on 3/25/2013 at 3 a.m. EST. I then researched this merchant (vitaglo/discount natural foods) over the internet and am very shocked to see the amount of complaints. I lost my trust with vitaglo immediately. I called Michael at 10:30 a.m. to cancel. Heres what happened.

Man: Please hold ( 1 minute)
Man: Order number
Me: I state it
Man: Yea order has been sent out already, will arrive on Tuesday?
Me: I want to cancel this order. I want a refund.
Man: You can refuse shipment at the door.

I am now disputing the charge with my credit card company. He then ships out the product the following Friday. I called UPS to refuse the shipment. "

"SCAM! Placed an order for 10lb of chia seeds 15 days ago. Have emailed, called, & never heard anything. Will be calling credit card this morning to put the charge into dispute & get our money back. Should have read reviews before ordering...seems like this is a common problem. Think of all the people who don't bother to leave bad reviews...you know there are plenty more. Worthless company. I will support our local health food store...I should have known better.

My suggestion, if you do decide to try ordering, is to use your credit card. NEVER send a check or pay with another method. This way you have recourse if they ignore you, take your money, & send you nothing in return."

"Vitamins were promised within 5-10 business days. I am still waiting for them after 13 business days. Finally received them on 1st April after I complained. The Company gave me my money back and sent the products. Because the owner did this I am rating the review higher."

"the ordered items went back, I am waiting now for the credit note since april 2012!!! Vitaglow did not make a repay!!"

"The items i ordered from Vitaglo were backordered but there was no notice online or in my order. I emailed with no response. Finally i called and was informed onf the backorder status. The person on the phone was very rude and abrupt, when I asked why I wasnt noticed he ignored the question, said i'd been given a credit, and then hung up. Vitaglo service is horrible. "