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0.00/5
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1.25/5
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1/5

2018-07-20

Bad support

"I did test the trial version for a week or so. Because Visioforge is a known name I had the trust to buy it after this short test period. Unfortunately after buying I was running into problems with lav engine so i tried vlc engine and live55 engine, but they didn't work with ip cameras. Before I bought, replies from Visioforge Roman where fast. After buying it takes days, weeks before there was an answer. When I asked to test my rtsp stream to see why it was not working I got no reply. When I was finished after weeks of waiting and asked for a refund he said that i did not send the needed information while i did it sent already a week earlier…. I got no refund "because I was able to test everything in the trial period" was the answer. Finally he "fixed" vlc engine in the visioforge sdk, but it so slow, and has a memoryleak. Live555 engine never worked. ffmpeg only x86. LAV engine has sometimes big latency, stop a stream takes almost 2 minutes. If you need something for getting a rtsp stream like i did, you can better use nVLC or VLC dotnet (which having almost no latency and have no memoryleak) and donate that great people instead of buying an expensive sdk with lots of bugs and very bad support. So be carefull indeed with this company, the "refund policy" is a scam."

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Verified
1/5

2015-03-03

"VisioForge is a software company specializing in media components for programmers. This review is based on my experience as a programmer and based on my purchase of the VisioForge Media Player Component, SDK Net version. The VisioForge site describes the features of the component. I was impressed and purchased the component based on some VB programming I did with the x64 NET trial version. In the trial version, I found that some videos crashed the component, but I also found this to happen with another more expensive “Media Player” (x86 only) component that I had purchased earlier, so I didn’t see it as a major drawback. I had hoped VisioForge would provide a good x64 alternative.
Unfortunately, accompanying documentation to the VisioForge component is minimal, although with a little trial and error, the CHM “help” can be used to figure out most methods, properties, and events. There are many sample programs included, and the install folder includes many demos of components that haven’t been purchased. This can make it a bit difficult to know exactly what assemblies to add to a project, and there is absolutely no guidance on this. Though example written programs are fine, I prefer to learn what I’m doing through useful documentation rather than going through someone else’s programs. I also find it somewhat annoying to switch between example programs and my own when a little useful documentation would save so much time.
The major problem and most questionable aspect of doing business with VisioForge was in trying to register the purchased version. After reading about the product, I unfortunately went directly to the site and purchased the component through VisioForge’s reseller rather than through one that would have perhaps protected my interests better. I was sent an activation code that also acts as a serial number to be entered in a line of code in the program, a common method of security of course. On un-installing the demo and installing the full SDK, I entered the correct registration code and ran my first program. While the program ran, I still got nag messages. Requesting support from VisioForge, I first got no reply and then a suggestion to do what I had already done. Finally, support at VisioForge checked my e-mails and replied that I had entered everything okay. Registration still did not work. I tried to register the component on a different machine and yet a third, and got the same nags on all. VisioForge informed me that the only alternative was for them to enter my machine to “fix” the registration problem. I have not had this problem with other component purchases or been given this only alternative for support. I wrote and told them that entering my system in order to register a purchased product was unacceptable. After receiving no response or meaningful e-mail support, and being given the sole alternative of entry to my system to solve the problem, I asked that a refund be made. I would destroy all copies of the component, and they could de-activate any codes. VisioForge informed me that no refund could be made because the component worked fine, and registration was not a problem with the product.
Perhaps many have been able to purchase, register, and use VisioForge components without problems. My experience was unfortunately not good. My advice would be to be very careful with this company. In my opinion, one should beware of any vendor promoting entry to ones system as a way of solving a problem, especially a problem in registering a purchased product. I also recommend that if you purchase a VisioForge component, that you do so through a reseller that will protect your interests and override the software company’s refusal to give a refund if you find that necessary.
I wish my experience with VisioForge could have been better, and I wish I could find a reasonably priced x64 media component similar to that of VisioForge with responsive and realistic support. I have now removed the VisioForge component (with no return) and am back with my free VLC ActiveX component and some minimal use of the earlier mentioned Media Player. Neither, unfortunately is an x64 component, but the free VLC ActiveX is quite stable and will play almost any video. It is not difficult to program, though there is minimal documentation. It is a shame that it does not have a few more features, but its stability, lack of vendor haggling, and price are its strongest features. This unfortunately cannot be said of VisioForge.
"

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