"Do not trust your money to this company, very bad customer support when you actually need and products normally comes damaged or defective with no refund!"

"Ordered a game, chose the lowest cost shipping method. So no tracking but insured for $20. I live less that 30 KM from the store but am not mobile so I'm unable to pick up the game. Anyway, these jokers do this all the time, no tracking and they don't even ship the product out. Just have a look at their Face Book page and you'll see similar comments. Then when you reach out to them they are slow to respond minimum of 2 days. When they do they tell you the package can take from 1 to 12 days to arrive, what a joke, Canada Post is bad but not that bad, Canada Post states 1 to 2 days for regional (which I am) or up to 4 days National.
Never again would I do business, with these jokers. They take your money and never send the product, good luck in retrieving the insurance claim"

"Ordered a game in March 2017 with the estimate shipping date of April 4, 2017. The shipping got delayed at least twice, and was not shipped until April 25, 2017. It would have been faster if I had ordered the game from Play-Asia.

Videogameplus was unapologetic and kept saying that it's the supplier issue and not their fault. However, they could have notified me of the supplying issue(s) and let me decided whether I wanted to wait or cancel the order. They never notified me of the delays; I had to find out on my own.

While the game arrived sealed, there were SCRATCHES and DENTS on the game case. The disc was also loose in its box; and was making noises when the parcel/sealed game case was moving. I find it unusual as normally PS4 game disc stays secure in its place inside the case. There are marks on the disc; most of my used video game discs are in better condition than this supposedly brand new game disc. To receive an imported game that caused over $100 in such a crappy condition is a letdown.

I do NOT recommend videogameplus and I will avoid making another purchase from them. "

"I pre-ordered Rodea the Sky Soldier for Wii U in early April using a credit card. The game does not come out until September 22 in North America.

The website advertises paying on shipment if a credit card is used. This is the default virtually everywhere these days. I did look for an option to enable/disable payment date and did not see it so I assumed this was the default option on the site as well.

Unfortunately, my credit card was charged $82.08 immediately. I did not wish to spend that much money that far ahead of release, so I cancelled my pre-order. VGP kept $4.11 of my money. At no time was such a policy made apparent to me.

I sent an email explaining the situation and requesting my money back, threatening to contact my credit card company about the deceit if VGP did not comply. I received a response essentially telling me that I was out of luck; VGP had no intention of refunding the money. I contacted my credit card company and they promptly refunded the money. I explained the situation, and they agreed that the obfuscation and outright withholding of information was deceitful and possibly illegal.

I would avoid this store. They will rarely be a dollar or two cheaper than amazon, but amazon is usually cheaper and has vastly superior policies. Even EB Games/Gamestop is a better choice.

VGP removes cancelled pre-orders from their account transaction history on customer profiles, so I don't know what the invoice number is."

"I can recommend this site. They have great prices and reasonable shipping costs. "

"Don't shop here. They don't refund unopened product purchased 2 days ago & sell New product they've opened & resealed. "

"I was searching for Call of Duty: Modern Warfare 2 Hardened Edition. Everywere it was out of stock or didn't ship internationaly. Then I found VideoGamesPlus.ca.

Great shop! Price is fair for new games and DAMN cheap for old ones. The delivery is also not expensive. They shiped me my Modern Warfare 2 and I got it after only 4 days! And I'm corrently in China! It was even faster then from HK shops.

After that I've ordered Orange Box for Xbox 360 only for $19CDN! Again, it took only 5 days to arrive.

Great shop.

10/10"

"This store is great!!! I was looking around for the Persona 4 with Artbook (which was limited stock everywhere unless pre-ordered) and couldn't find it anywhere except here and another store in HK. The other store costed 60 bucks canadian, while it was 45 here. I was soooo happy! And it was shipped only a city away from me, so the shipping costs weren't bad at all! I received the package pretty quickly, I mean, it was during the holidays so I obviously had to wait a bit extra but overall took a week or less. The deal was good, everything is in good condition and I love what I got. Needless to say I'll shop here again! I'm glad there is a good video game store like this in Canada!!!"

"Sent me the wrong product by mistake, but agreed to resend the correct one at no cost. Was a Hori PSP screen protector, accidently sent me the Hori PSP privacy screen (which degrades the image quality a little). Great response time on email and good customer service despite the small mistake on the order. Recommended."