"Last Christmas I ordered two 1000 piece puzzles from VenusPuzzle.com, and this year I will be ordering elsewhere.

I looked at a lot of user reviews before ordering, and nobody mentioned the problem I had, so I am leaving this to help others like me.

Everything was great with my VenusPuzzles puzzles except the cut pattern -- the shape of the tabs are too similar. There are multiple pieces which will fit perfectly with a given piece. The colors along the top and bottom of my images were pretty uniform (carpet, grass, and distant trees), so the borders had to be done primarily by shape, which usually isn't a problem, but with this puzzle it was. Usually we do the border of a puzzle first, but with this puzzle, for most of the length of the top and bottom edges, there were dozens of ways it would go together perfectly, and you couldn't tell it was wrong until the last piece failed to fit. The borders were the hardest part and we didn't actually get it correct until the very end (when we had two tabs to match). This was frustrating for the some of the people in my family. If your image has a visual differences at the edges, your puzzle experience will be better.

The most surprising thing was that I found two pieces in the puzzle which are identically-shaped. I can take out those two pieces and switch their places and they fit perfectly on all four sides. I don't think that is normal for a jigsaw puzzle.

The 513-piece puzzle I got last year from portraitpuzzles.com was equal in quality (VenusPuzzle's cardboard may be a little better -- I haven't compared them side-by-side), but it had a much better cut pattern. Maybe the 1000-piece from portraitpuzzles has the piece shape problem, too. And maybe the 500-piece VenusPuzzle is better. I don't know, and I'm not going to spend $30-$40 to find out. I'm only getting one puzzle this year, and it will be a 513-piece from portraitpuzzles.com."

"I ordered a picture puzzle from these guys after looking around at the various options online.

Was very happy with my decision - the quality of the pieces is very good. Additionally, it arrived very quickly - I ordered on a Thursday, and I got it Monday around noon.

I'm absolutely planning on reordering from these guys next time I get a puzzle."

"This company was MOST accommodating, even when I changed my order. The service I received was the FASTEST, most courteous - and I do LOTS of online ordering! Thank goodness there are honest companies like Venus Puzzle - I won't hesitate to place future orders. "

"After trying 3 different puzzle companys from around the world Venus puzzle is by far the best I have come across.The color reproduction is spot on.The piecies fit perfectly as I do each puzzle I`m getting them framed to hang up.The actuall time to send the photo to the company then recieve the product it is in days not weeks as with the others that I have delt with.At this stage I have ordered 9 puzzles through them no problems and will continue in the future.To sum it up they know what they are doing."

"Fantastic!
I had issues on my end with attaching the photo for a custom made puzzle, but hey no worries, with all the emails I kept sending, I was replied back with courteousness, kindness, and a determination to help me in any way possible. To me, the most important aspect in running a business is communication with customers. If I don't have that, I'll be gone, no matter how good a product is. Venus ticked this box for me.
I must admit I was sceptical about purchasing from the internet (and by saying so if I ever do this, it is usually with companies in my own country, or the USA). What made me feel comfortable to go ahead, was the use of PayPal. In the end I gave it a shot, and I was not disappointed whatsoever.
Every question I had was immediately answered. As soon as I placed my order, the order was being processed. Two days later my order was dispatched. Another two days later, I received my package.
With all that, I tracked my order from leaving Slovakia, and coming all the way to me in Sydney, Australia using the DHL website.
When I received the puzzle, I was half expecting it to be mediocre in quality (for the price I was paying) but I must say I was quite delighted when I opened the box. The picture came out just right and it had a great finish on top. It's not just a paper image stuck on cardboard. They did something to it of which I don't know the details. All I can say is, as a consumer, it looked great and I was pleased.

I'm glad that I purchased the product from Venus, and I'll be telling all my friends about this place!!!
Good work fellas!!

Nicky :-)"

"This Christmas I wanted to get a friend of mine a very special gift and couldn't think of anything better for her than getting a puzzle made with her favorite picture on it. She had a once in a life time opportunity to meet her favorite singer and was able to get her and her sisters picture taken with him. I spent hours on the internet looking at different companies that sold picture puzzles. Most that I came across either did not make 1,000 piece puzzles or the price of one was over $100.00 no including shipping. On my last attempt to find a company that could help me make this perfect Christmas present, I finally found Venus Puzzles. I was amazed in the difference in prices for their 1,000 piece puzzle and excited that my search had finally ended. It was easy to order online and I received my puzzle within a week or so. I was so excited when it was delivered I was literally jumping up and down. The picture was printed on the outside of the box and it looked AWSOME. I couldn't resist so I opened the box to see what the puzzle pieces looked like fully expecting them not to be of the highest quality because there was such a price difference of the other companies I had originally looked at. I was wrong. The puzzle pieces were amazing. The quality of them was better than any I have seen before. I couldn't believe it. The perfect gift idea really did turn out to be the perfect gift and my friend was overjoyed when she opened it. I can't wait until I need another unique gift idea (or maybe something special just for myself) so I can order another Venus Puzzle. I will continue to spread the word to all of my puzzle fanatic friends about Venus Puzzle and what a great experience all of this was. Thank you so much! "

" volevo fare i complimenti per la professionalità di questa azienda che dopo solo 5 giorni dall'ordine mi è stato consegnato il prodotto ben confezionato e integro, e come se lo avessi comprato in un negozio per la tanta cura nel farlo, ringrazio ancora la ditta VenusPuzzer e penso che in futuro farò altri ordini perchè sono rimasto molto contento del prodotto , alla prossima ciao ciao
Marco Graziano"

"I have to agree with all the positive postings on this company. I ordered my puzzel got an email saying my picture had been approved within 24 hour and then it was shipped DHL and made it to my house within 5 days of ordering. I didn't even get the expediated shipping. The puzzel is alot nicer than I expected. I like that you could pay through paypal so you don't need to worry about your credit card information floating around an unknown country. This company seems to be concerned with quality, security and efficiency. My friend's mom saw our puzzel and is now going to order one for her family. "

"Like many other customers, I was very hesitant about ordering from a company on the internet that was located in Slovakia (!) but I figured that it was the beauty of PayPal and figured I'd give it a try and keep my fingers crossed.

Absolutely AMAZING. The puzzle arrived in about 5 days (to New York) - I think it was via DHL but can't exactly recall. The packaging is neat and professional and it looks great. I have not looked at the actual puzzle yet because it is shrink-wrapped and I'm giving it as a gift but I expect that it will be as excellent as the rest of this transaction so I'm comfortable even now saying that I'm thrilled with the product, the speed of delivery and the outstanding service from this company.

I will definitely order from them again and I will recommend highly them to anyone and everyone."

"I am very happy with my purchase from this company!!! I was a bit hesitant to order at first because the company is over seas but read the other reviews and was satisfied with the positive comments. I ordered a 1000 pc. puzzle on Dec. 8th and it was delivered to my door on Dec. 13th. The packaging is as good as any puzzle purchased at any retail store. I will definately recommend this company to all friends and family. "

"I am still amazed. I took a photo Monday night, sent it to Venus Puzzle on Tuesday morning, paid my bill through PayPal and on Friday morning received my completed puzzle in a store quality box. The puzzle pieces are thick and sturdy and the entire package is way better than I expected. With the shrink wrap, it looks like the puzzle was purchased in a hobby store. Think about it, this production was turned around from Slovakia to New York City in 4 days, just stunning. Finding this company was a major homerun. "

"Definitely fast shipping, I live in rural Texas and the origin is from Slovakia and it made it here in 4 days, the box has a nice touch to it, definitely a legit company to do business with, I straight uploaded my picture to their picture upload and they had no issues with the cropping etc. I would recommend this business anytime."

"I wish all businesses be like VenusPuzzle. Starting from helping to pick the write photo till the final assembly of the puzzle all went perfectly. Service and product of the highest quality. Bravo!"

"We ordered the Puzzle Postcards as our 'save the date' reminders (for our wedding). At first I was skeptical, considering the company is based out of Slovakia. However, the company was GREAT! Initially we had an issue with the photo quality. The company promptly responded to us, and even edited the photo so that it would meet their websites specs. I had the ready finished puzzles in my hot little hands just 7 days after placing the order! And needless to say the quality of the puzzles is EXCELLENT!!! I would hightly recommend using Venus puzzle!!!"

"Venus Puzzles provide excellent service throughout your order. Status updates are available at any time, and delivery time is good. Product quality is excellent and professional, and displays personlised photos to the best quality."