ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

  • 1
  • 2

5/5

2018-08-30

Customer service

"For the first time of many orders the wrong item was delivered but after 2 emails the issue was corrected. Absolutely brilliant customer service. Would recommend Vape Club to any potential new customer. Keep up the excellent work. "


5/5

2018-08-29

Highly Recommended

"Very fast delivery and and great customer service. Only once has there been any issue which was sorted immediately and was gifted two extra bottles as a good will gesture. "


5/5

2018-08-25

Excellent

"Good communication
Great service all round got my stuff next day too
Very secure payments
Will do business agen
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-08-24

After a hick up, the customer service (Rob) was great

"I had purchased batteries for my new mod and unfortunately Rothes were faulty, I spoke to VaoeClub (Rob) and he sorted it straight away fir me."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-08-22

Amazing customer service

"Vape club fixed a delivery error quick and hassle free. They were quick and promt with there replies. Very good service"


5/5

2018-08-22

brill company

"all ways on time of any issue with delivery the team all ways resolve "


5/5

2018-08-16

Fantastic company

"Fast delivery and super knowledgeable helpful staff (Aaron). Always recommend right products for me and are really patient with my lack of knowledge on vaping terminology! Had one issue where a slight variant of my flavour was sent (easily done), but was instantly replaced and through my front door within 24 hours."


5/5

2018-08-16

Amazing Customer service

"Reported my Eliquid had not arrived via email late last night.

Kapil responded and resolved my issue immediately. He was kind and polite and responded quickly.

Excellent customer service.

Vape club always provide speed dispatches and deliveries. Their customer service is the best I have come across so far.

As a side note - all of their productd come with a description of which flavours are inside of the juice making it far easier to decide if something is right for you without having to go into each product and reading the description.

Thank you so much Kapil and the Vapeclub team all your help.
"


5/5

2018-08-15

Best vape shop around!

"They have great service, reliably fast delivery and great prices! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-08-14

Top service quality

"Excellent products and top service quality with friendly advice"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-08-09

Fantastic company!

"I ordered from Vape Club on Monday and even though I selected the free 1 to 3day shipping, my order arrived the next day! The customer service team are fab!"


5/5

2018-08-09

Excellent customer service.

"I had an issue with one of my liquids, contacted the live chat and I was through to Manuela and the issue got resolved instantly, was very helpful and kind and helped me make my next order as I didn't understand how the shortfills/nictotine shots worked, Thank you very much :)."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2017-06-17

my liquid has been opened before

"My order reference is 1435579.They send me an opened liquid.Someone has opened it before.That s so bad and unrespectful."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

  • 1
  • 2