"Ordered item on 17 Sept. Web site stated item was in stock. Credit card was charged immediatly. After a week without an email of status, I checked to find it was on back order. After slipping the shipping date again, I canceled on 2 October and requested a refund. They said I should recieve a refund in 10 days. After 14 days without a refund posted to credit card, I contacted them again... they said OOPS! will expidite your refund... will take up to 10 days for it to show... It is now Nov 3rd and still no refund. Called the number listed on web site ***-***-****) and got a message to use the customer help on the web site... then it said "Thank you.... Good BY?"
DON'T Order from them if you want ANY Customer Service!!!!"
"I placed my order for 2 in-stock items on Saturday 8/14/10. My credit card was charged immediately, but Monday morning 8/16/10, my order went to back-order and showed a new shipping date of 8/18/10. Nothing shipped on 8/18/10 and the shipping date moved out to 8/20/10. 8/20/10 came and the date moved to 8/23/10. Valuenutrition continued to move the shipping date out each time the previous shipping date was reached. On 8/28/10 I tried to contact ValueNutrition's customer service, but their phone number only refers you back to their website for help and you can't speak to a human. I used their contact form and asked when my order would ship. I was told by a CS Rep it would be later that week. Since they charged my credit card the second they got my order, I was smelling "Scam". My order ship date changed again from 8/31/10 to 9/02/10, and I their emailed them to cancel my order. A day or so later I get a response they would "try" to cancel my order and it would take up to a week.
I waited for the refund for a week before I had to finally dispute the charges with my credit card company on 9/9/10 to get my money back.
All I can say is any retailer who charges your credit card immediately, can't get your merchandise in 3 weeks, and keeps rescheduling your order ship date is a scam!!
DO NOT order from valuenutrition.com!!!!!"