ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.73/5
Chance of future purchase:
4.79/5
Shipping & packaging:
4.79/5
Customer service:
4.81/5
Return/Replacement policy:
4.77/5
Featured Review



Verified
5/5

2024-04-20

Easy booking process and effcient customer service

"I accidentally created duplicate bookings due to a card payment issue. Customer service were easy to contact via live chat and kindly removed the duplicate booking straight away. Still yet to hire the car, so hopefully no issues on pickup"


Verified
5/5

2024-04-20

Allan Shelves really helped us.

"We made a mistake booking the car for our trip and Allan Shelves (customer assistant) solved it quickly. Thanks again for your service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-04-20

RENT CAR

"I WOULD LIKE THANKS NATHAN FOR GOOD JOB"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-19

5 star support!

"Had to make last minute changes. Went on live chat and chat with Sarah Blom. I had 1001 questions and she was a great help and sorted out my booking."


Verified
5/5

2024-04-19

Great support by Garry!

"I had a problem with my reservation that couldn´t be found and Garry helped me a lot and resolved it immediately. Great support! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-19

Very fast and accurate support

"Had a question about my reservation. The chat support was very helpful!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-04-19

Tony was a great help

"Tony was a great help answering my queries"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-19

Vip Cars customer care excellent support

"Pearl Diaz help me in my car rental reservation. Your support has been quickly and excellent."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-18

Very helpful

"Very helpful and had the the correct info and fixed my issue very fast thanks Pearl"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-17

garry helped me good

"Garry helped me very good with my booking"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-17

Happy customer

"I appriciate helps of Garry from customer service. He solved a big problem for me"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-16

Great online service

"Arnold was Very good and helpful explaining thoroughly, thank you for your help "


Verified
5/5

2024-04-16

Excellent service!

"Robert Shandil was excellent at sorting our booking modification. Knowledgeable, patient and friendly throughout. Thank you"


Verified
2/5

2024-04-16

KHAN

"I wanted to make a complaint. I have taken a car from your company twice in the last one and half month, but it was a very bad experience. Your team there is very unprofessional and unskilled.
They don't know how to work, they take so much time on the document that even this time I caught the flight with great difficulty, I could have missed the flight.
Also, last time they took 2300 TL from me for road tax, which no details were given to me, this time again they took 300 TL from me, no details were given, they say that they will send through email but till date I didn’t receive any response
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-16

Tony from VIP Cars Rentals

"Just a big thanks to Tony who make it easy for me to book my car online."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges