"I ordered 12 items,only got 11. I have been going back and forth with them to try to get it shipped to no avail. The customer service is horrendous. they give me excuses and lies every time I call just to get me off the phone. I purchased items on the 4th and it is now 2/27/2018. Still waiting to hear back from a manager after I called them for the 6th time again today. Will have to go through my credit card company to get the charge removed."
"Just a brief note. Ordered POH floss at a decent price. Three weeks later, no floss. I wrote. Oh, the price went up and we were going to write everyone we cannot sell it at the advertised price. Cancelled order. Won't bother with them again.
My guess? It's a small company pretending to be a national seller."
"I place an order and after 2 weeks had to call to find out the status. I was told they were still waiting on a few items but would get them in a few days. The next day I was charged for two thirds of my order and it was shipped out. About a month later I started getting multiple emails a day stating that the remainder of my order had been shipped but they were unable to charge my card. So USPS had the order 'ON HOLD" and would abandon it in 30 days if I didn't pay. They also informed me that if it became abandoned by USPS I would still be liable for the items and any subsequent charges. So I paid for items that I no longer needed and had ordered 6 weeks beforehand. After 2 weeks when I still hadn't received the items I called to get the tracking number to contact USPS myself. At this time I was informed (rather innocently) that "I know they shipped it YESTERDAY I was there when they packed it. Beyond disappointed. No communication with customer to inform of delays. Lies to get your money ."
"Having ordered something from Ussalonsupply.com and their inability to supply it due to the manufacturer's termination of said product, I would like to state how they attempted to find the product for me from another source. I feel this was a different and very well-received experience by me. I believe it to be an "above and beyond" action taken by this seller. "
"I order here a few times a month as need things. I find the site easy to get around and received my order in a timely manner. Had one problem a few months back a package arrived smashed with a tire marks on it they sent me a replacement next day. Stand up"
"Worst online merchant experience I have ever had. No phone number for customer service, and repeated emails went unanswered. After waiting for two months for my order, I wrote them one final time to cancel. Each time I wrote them I was issued a ticket number auto-generated by the system. Numbers 367714 and 358406. But never got any actual response.
Ordered from another company and had my product within a week. Now a full week after that they have charged me for the purchase. Finally my credit card company supplied me with a phone number for them. Spent a good hour on the phone with what sounded like a beleaguered customer service station located abroad. Very difficult to communicate with them. When I shipped the product back to them they had the audacity to offer me store credit only. Promptly filed a dispute with my credit card company. Don't waste your time. Stay away."
"Great! I have to say great again. I purchased the Marianna Miss Kim mannequin head for a gift for my granddaughter. I was pleasantly surprised to have the mannequin prettier upon arrival than prictured on line. The mannequin arrived quickly although the packaging was torn, but that was the fault of the postal system. Again, great company. "
"Buyers beware of ussalonsupply.com. False and deceptive advertising on their website. I also ordered the 2 day diet Japan Lingzhi. They advertised product with UPC 4945535198753. Actual product received was UPC 4945535325326. DO NOT BUY FROM THEM!!!"