ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2004-10-12

"Great company. Fast shipment and cheap prices. The packaging was great as well. Would buy from again. I got a motherboard and it works great."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-10-10

"Order 15"4 wide screen laptop got it on time love this product. Works Great very fast nice design. Thank you United Micro. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused

Verified
1/5

2004-10-08

"I ordered a mobo. combo - cpu, mobo, & memory. First of all the cpu was advertised as Retail in the Box and when it was delieverd, the cpu was installed allready with no box in sight. It took some digging on the website to discover that the combos would be pre-assemebled, but still I wondered why it would be advertised as RETAIL in the BOX. The processing of the order was extremely slow. I had a defect somewhere in the combo. The issue was obvious whenever an OS was tried to be installed. Their tech support only tests the hardware on the physical level, they never tried to install an OS as a test, so I was charged a $70 re-stocking fee. Their customer service was rude and beyond time consuming to make contact with. I would never wish to even be associated with this company again. They have many poor practices."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-09-15

"I order after a friend told me he got his order ok. Got it Very Fast works Great AAAA++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2004-09-13

" Ordered a custom-build computer, received e-mail confirmation; waited for 3 weeks; called Sales department- "Your order is not in the system ?!". Later found out - they didn't like my international credit card; my order is still on their web-site, status - accepted.
Avoid at all costs! Don't waste your time!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services

Verified
5/5

2004-08-26

"Awesome experience with seller! High end parts I love my new computer!!! fast and friendly"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-08-23

"I originally placed order for Motherboard/CPU combo on August 12th. The order was stuck in processing, and after two phone calls to United Micro on the following week no one could help me. They claimed that they could not find an order matching my zipcode and last name in their computer, even though they did have my order number and that information listed under that. It was very unprofessional. I asked to cancel my order on 8/19/2004, and was told that if I did not cancel they would ship the product that day. I said okay, and now on 8/23/2004, my account has been charged, and the product has still not shipped. I was told that it would ship today 8/23/2004, and then called back later in the day and was told it wouldn't ship until tomorrow. I told them that they could upgrade my shipping, or the order was cancelled, and they chose to cancel it. I feel that this was ridiculous, and very unprofessional, and would never recommend this company to anyone."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
N/A

Verified
4/5

2004-08-08

"I ordered a motherboard combo, video card & hard drive. The video card arrived 3 days after everything else. That had me a bit worried because the order status page didn't say anything about the delay.
But I got everything and it all works great!
These guys verify that the motherboard combos work before shipping. Good business practice!
I will shop there again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-08-05

"I have purchased about 5 barebone systems from these guys, and I must say that I am more than pleased with the overall service that I have gotten. I had made a mistake by ordering an Intel 2.8GHz Prescott processor with a motherboard that did not support it. They were nice enough to call me with a better suggested board for a very good price!!! AWESOME service!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-08-05

"WE ORDERED A SERVER, AND EVERYTHING WORKS GREAT, THANKS TO UNITED MICRO, INC."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-08-05

"Purchased computer. Very Professional Service. Received my order in 3 days. Very satisfied with the product."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-08-04

"order computer got on time and it works great Love it !!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2004-07-19

"DO NOT BUY FROM THIS SELLER.
Here is what happened to me:
I purchased:
1x ASUStek A7V600-X Combo with AMD3200XP processor
1x Maxtor 80Gb 7200 rpm SATA HDD

1st MB(motherboard) I received did not start up, obviously did not go through QA process.
Sent back for RMA.
2nd MB that I received did not work either and in fact had a shorted board circuit that cause my powersupply, DVD writer, and 1 old IDE harddrive to burn up.
3rd MB worked.
1st HDD(Harddrive) did not work.
Sent back for RMA.
2nd HDD worked for about 10 days then gave up the ghost.
They didn't want to replace.
Claiming it's my RAM faulty, then after I replaced the ram, they claimed I have a bad powersupply. In fact, after the second motherboard had burnt up, I had purchased a new COOLmax powersupply that definately is not faulty.
DO NOT DO BUSINESS WITH THIS RESELLER, THEY SEND YOU BAD ITEMS, NO QA PROCESS, THEN THEY REPLACE IT WITH REFURBISHED ITEMS. WHY PAY FULL PRICE FOR BAD ITEMS ONLY TO BE REPLACED WITH REFURBISHED?
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-07-03

"They claim to provide a 1 year warranty on retail motherboards purchased from their site. I submitted a request for an RMA for a mb bought 6 months prior and they told me to go to manufacturer. Their reasoning was that the defective product would go to the manufacturer anyway and they did not carry that board anymore. I checked and they do list this board. They don't honor their warranties, so don't buy from them!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with

Verified
1/5

2004-06-16

"Well, it had to happen. I used to order from United Micro all the time when I was a system builder, and even left a favorable review of them here at one point. Thats all over with now.

I ordered an Abit KV8 motherboard, boxed AMD 3000+ Athlon 64 CPU and 512 megs PC3200 DDR400 RAM. I even made the man taking the order read it back to me to ensure nothing was missed.

The box arrived on a Friday. I looked at the invoice and noted that altho I havd been chareged for the RAM, it was not on the invoice or in the box. Great, Friday afternoon, no RAM, have to have the system up in a few hours. So I call united micro. Very casually, the man on the phone said "yeah looks like we forgot it" ... ?!??! Thats it? "We can send it out today and you will have it by monday." This is BS. its 2 day shipping time from them to me and United Micro says that they never, EVER ships ANYTHING next day, so it would have gotten here on Tuesday at the earliest. Finally I got someone on the phone who realized I was not going away and after 15 minutes of arguing he agreed to personally go and send the RAM UPS NEXT DAY at that very moment.

So Monday came along and I called for my tracking number. A very casual, indignant man said "Oh it never got shipped. We can ship it today." (*&#@$(*&@#$ WHAT THE HECK? They didn't even care that they never shipped it, offered no help, no discount, and then said they would ship it UPS Ground and only UPS ground. Then I got the man who promised me immediat next day shipping on the phone. He basically denied saying anything about "next Day" and he was sorry the shipping guys messed up (but yet he said he, himself, would personally box and send it to me on Friday) ... well, I opted for a refund instead, which I am waiting on.

These guys suck. The customer means nothing to them, and a complaint will be filed with the BBB.

Steer clear of these guys if you can.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability