"I have bought MANY things from this store ONLINE and in person in Los Angeles. The customer service on the Phone was wonderful as it was in the store. I had some size issues with their dresses because I am a Small in some of their dresses and a Medium in others and I am quite small in size so this is a bit weird. In any event, they called me back immediately and took care of the situation without missing a beat. I will buy from them forever"
"Ordered two items on Tuesday and received them by FedEx on Thursday. Great service. No complaints."
"We placed a large $700 order, and then returned a number of items because a number of them had a strange warehouse smell, and also because of sizing issues. Because we were a few days late for their absurdly short 2-week return period (we had been on vacation much of that time), Unique Vintage refused to issue any refund or credit of any kind. They sent the items back to us -- but CARELESSLY removed of any bags or packaging - they just threw them back in a box.
When we contacted Unique Vintage, they were unwilling to work with us. They wrote: "I understand that the items may have been in perfect condition with tags on but it had just been too long. Also with the amount of items returned. We could not accept it back."
Most merchants will issue at least some kind of credit - UV would not do anything for us after we missed their 2-week deadline by just a few days. Plus they sent the items back to us packed carelessly.
This was a terrible experience - they could not have cared at all if we were happy or not."
"I ordered my prom dress on unique-vintage for senior prom! the measurements were perfect!, the dress came 2 weeks in advance ! and looked exactly how it did in the photo! I would highly recommend! the only people I feel that could complain are those who do not know their own measurements and therefore ordered the wrong size. In addition if the measurements are wrong 2 weeks in advance gives you lots of time to see a tailor!"
"I ordered my prom dress April 2, 2011 for April 23, 2011. The Monday after I ordered the dress I received a message saying the dress I had ordered was a pre-sale dress and the size I had bought was due in March(I was 2 days late) so they were going to send me the next size up. I waited over 2 weeks with no show of any dress. It was being sent from California. I live in Arizona. I finally called April 15 to check where my dress was because for some reason the tracking was not working. When I called the lady said the dress hadn't been sent and the manufacturer of the dress was not answering her call and would call me back. Never did. So the week of my prom my dress still hadn't come and they finally decided to call and tell me my dress has sold out, the week of my prom. But still charged $230 to my card. And the ONLY thing they could do to "help" was to pay for the over night shipping of a new dress. And after I picked a new dress and it arrived the day of, they sent me the wrong size. I would never recommend Unique Vintage to anyone. "
"We've ordered dresses from this site for my daughter's homecoming dresses the past 2 years. Delivery is always prompt. This past year the dress we ordered didn't fit. Amanda at Unique Vintage was extremely helpful, and we were able to order a replacement only 3 days before the event and get it delivered on time."