"I placed an order for a camera , The order was never received LONG story short , UPS issued the claim.. I've been reaching out to customer service for weeks about the order and they keep saying returns department will get back to me . Today they finally got back to me and a guy (SCOTT) which is suppose to be the department manager calls me and he accused me of receiving the package and basically saying I'm lying because proof of delivery and Asking me questions about where I work etc The company is very unprofessional all the agents make customer service look very bad with the nasty tones and how they treat you . STAY AWAY!"
"This is the ONLY place on Amazon or other sites (even Canon), that lists the PCC-CP400 Canon Printer Cassette as 'in-stock'. The price seems higher than what it normally sells for, but okay - when you need it, you need it. Seeing that they are literally the ONLY one who supposedly have it, made me a bit suspicious though, as did a dead link on Amazon which was supposed to take you to their return policy, as did their Amazon 92% satisfaction score. I then decided to phone them and tell them that I was 5-7 minutes away (I'm actually 1,153 miles away), and wondered if they had it in stock. They didn't. Follow your gut."
"Bought a used camera in "excellent, 95% new condition" to only receive a unit beaten worse than Joe Lewis. They refuse to take responsibility. "
"They promise free and easy returns, but charged me a $500 restocking fee....They claim that a little plastic bag in the box was damaged. I'm sticking with B&H from now on, these guys are not trustworthy."
"I recently had a very positive experience at your store in Fairfield and wanted to commend Kareem who so kindly and willingly helped me out! I needed 2 photos reproduced and he basically did everything for me including changing the paper in the kiosk from glossy to matte finish, finding the correct cord to hook up to my phone, and getting exactly the size photos that I needed (not standard size). It was such a relief to me because I would not have known where to start! So many thanks again to Kareem who I would highly commend as a valuable employee! I'd also like to commend Kelly who helped me out on the phone when I 1st called and Katie who helped me with check out. They also were so courteous and helpful... I would highly recommend Unique Photo to anyone!"
"received damaged item but no refund"
"I've bought a lot of gear from Unique Photo over the years. The prices and customer service has always been excellent! They are an official Nikon Authorized Dealer, frequently I find they have items cheaper than other authorized dealers and often with free shipping and no sales tax! Highly recommended!"
"Buyer Beware! Recently I attempted to locate a particular model/color camera for my wife's birthday because who doesn't want to make their significant other happy? Well after hours of searching I finally found a store that showed this camera in stock: Unique Photo. I ordered the camera excited that I had finally found it! Fast forward 4 weeks and here I am, still with no camera. After many discussions with staff at Unique Photo I find out the product marketed in bright green text as IN STOCK is actually back ordered and the best I can get as to when it will arrive is "we cannot say". Very unreliable, and a bit deceptive with very little follow through or effort to try and find a solution. I will never shop Unique Photo again."
"I recently bought a brand new Nikon Nikkor 35mm ZS F/1.8 lens from Unique Photo from one of their Ebay listings. The sent me my new lens in a box with no cushioning to protect my purchase. When I left negative feedback on their Ebay seller rating, they violated Ebay rules and tried to leave me negative feedback as a buyer. This is how this company treats it's customers. Do business with these folks at your own peril because they trade in revenge."
"This is amazing. Almost brand new. Perfect. Even has a case. Fast shipping. Great service. I am super happy with this purchase and great price. "
"just now
I recently purchased a Go Pro camera from Unique Photo on Amazon as a birthday present for my husband. It stated it was in "like new" condition. When he opened it for his birthday we found it was not "like new". The box was damaged, the power cord was missing, the previous owner of the camera left his SD card in it with all of his photos and video still loaded, and the Go Pro was broken!! Unique Photo refused to accept a return and they stated that I should pursue fixing the camera via the Go Pro warranty. How is this my responsibility?! Do not buy from Unique Photo, they are frauds selling broken, incomplete cameras to innocent customers. Terrible customer service and products. Terrible business practices."
"Last month I purchased a Nikon D3500 for a special event. The salesman Carmine Pica never mentioned the fact that I would need to purchase a memory card for the camera. The Nikon D3500 DSLR doesn't come with a memory card as standard, but retailers usually put together bundles that include this item. We went to a graduation ceremony and then realized we did not have the card. It was too late to get one, so we missed getting photos of this special occasion. I wrote to the store hoping they could supply me with a complimentary memory card. I received an e-mail back from Carmine Pica stating that he would not give me a free card, and he stated that he mentioned the card when I made the purchase. I feel this is such poor customer service, and I will never shop at Unique Photo again. I have purchased cameras and lenses from them in the past, but will never go there again. I hope someone "higher up" reads this post!"
"Their technical knowledge is top-notch. Prices are comparable with NY shops. They have almost everything in stock, and let you play with the toys without question. I've bought most of my equipment there.
However, after spending thousands of dollars with them, when I went to order a new Z6, imagine my surprise when I went to use my "Reward Points" and found that I had NONE!! When I asked "How can that be? I've bought a $750 Panasonic camcorder, a Nikon D750, flashes, lenses, a D300, a D600, etc. they just said, 'Well, your Loyalty Points Card balance shows zero.' I said I can show you ALL of my receipts." No real response. we'll talk further before I pick up the Z6."
"Just bought a Sony Sony HVL-F60RM Wireless Radio Flash. The sales team of Unique Photo was outstanding! They were there to answer all my questions about the product, its really nice to try them and see before you buy. I would highly recommend to anyone who needs any photo or video gear or just needs help on deciding on what to buy from Unique Photo.
Thanks to Sam for all his nonstop support, am completely satisfied with each and every dollar I spend at Unique Photo."
"12 days after placing the order, I called to ask why the two items had not shipped, I was told they were out of stock and it would be two more weeks, maybe, before I might get them delivered. I cancelled the order but now 12 hours later they have not yet reimbursed the money they so readily charged me. Anywhere else would have listed the items as OUT OF STOCK or at least sent an email to indicate why the order was not being filled. The online experience here needs some serious improvement"