"I purchased a row of 3 curved Fusion Jives from Roman. He was very helpful during the entire process and shipped the seats *very* quickly.
One of the armrest wasn't lining up quite right initially. Roman was prompt in his replies (even though I wasn't) as we went about troubleshooting everything. After determining that the hinge was problematic, Roman had one shipped directly from the factory -- it, like the chairs, arrived very quickly.
Everyone who has sat in the chairs has been impressed. By far, the most common response is, "I don't want to get up". Even though the Jives are typically used in width-constrained builds, I personally find them to be plenty roomy. Highly recommend the Jives and doing business with Roman!"
"These guys know how to treat their customers. Their support is very skilled and friendly. I asked about what system would fit my needs the best and they offered a brief explanation shortly. "
"I bought a set of theater chairs from Ultimate Home Entertainment in Oct 2018 and the entire process was great. Communication from the primary contact was excellent...fast responses, answered all of my questions, and was very friendly. The chairs are high quality and are a great value. I highly recommend and would buy from again. "
"I am a repeat customer with Ultimate Home Entertainment and their Escape 1019 seating. I love my row of four chairs I got 4 years ago, they are still in perfect condition, so it was an easy decision to now upgrade our falling apart lazy-boy sofa with the new Escape Evolution Sofa. The chairs I wanted were in stock so it was only 1 week from placing the order to receiving the chairs. Highly recommend Ultimate Home Entertainment for their service and products."
"Decided that we wanted home theater seating in our basement remodel. Did some research online, browsed some website and decided on some features we wanted. UHE/Roman was always quick to respond to questions and able to explain details about what we were buying. It's a little concerning to drop $$$ on something you've never sat in or seen in person but Roman's answers and reviews of his products online made me feel more comfortable. Seating arrived on time and intact. One minor issue was handled quickly and professionally. All in all a good buying experience.
Jim - NC"
"It’s not often in this world that the end product and service outperform all expectations but this is definitely one of those times! I had done some pretty extensive research into theater chairs for my home theater prior to contacting Roman (Ultimate Home Entertainment) about his Fusion chairs last Thursday December 28th. What impressed even more than the product was the time and effort Roman spent well into the evening of a Holiday weekend making sure all my questions were answered and I was comfortable with my decisions. I placed the order Thursday evening and the chairs arrived this morning (Really fast). I ordered a row of 4 and a row of 3 (Escape-1019 leather). All arrived in perfect condition and, as I stated above, the product blows away any and all expectations I had. I have never met Roman or done business with him prior but I can honestly say after 50 years on this planet it will go down as one of my most satisfying purchase experiences and that is saying a lot...just ask my wife! Ha!
"We bought 5 Escape chairs from Roman (4 at one time, and 1 at another). All communication was done via email and Roman is extremely prompt in answering any questions and providing excellent customer service. Shipping of the chairs is done promptly and all have arrived in perfect condition. The chairs are extremely comfortable and appear to be top quality."
"Roman was incredibly helpful and responsive in assisting me with finding the right product for my space. I purchased the Lagoon-1011 4seat in straight configuration due to the tight space constraints i was working with. The chairs themselves are excellent quality and the price cant be beat for top grain leather. The chairs are the perfect addition to my home theater and constantly get praise from friends, family, and neighbors."
"These chairs are just great. Very competitive pricing also. Customer service also 5 stars. I bought the Escape 1019, three of them. Beautiful leather, super supportive springs in the seats, head cushions that are motorized, chilled cup holders. It just doesn't get much better. I'll be back as soon as an addition I'm building is finished for more. Thank you, Roman."
"I have never had such a pleasant buying experience before as I have had with Roman and his theater chairs. There is no doubt he knows his product and the industry. I was initially worried about spending over $2k for a product (4x Lagoons Leather/Vinyl) that I have never seen nor tested. However with Roman, all you have to do is express your concerns and he does everything in his power to alleviate them. I have personally witnessed him work with previous customers to arrange a “test drive“ for new customers. His customer base is large and loyal even after years and years of service. In this day and age of immediate gratification and internet commerce, most customers will turn on a vendor as soon as there is any issue. This has not happened with Roman, and while I am sure there have been some issues, his constant dedication to customer service and customer satisfaction has kept us all coming back for more.
Thank you again for everything Roman,
-Alex (Marysville Ohio)
"Excellent experience, from the research assistance, which Roman provided generously through much time spent on the phone, through ease of payment after a decision on an order was decided upon. And then tireless troubleshooting, when unexpected (and rather minor) glitches turned up. When spending this much money online, it's tough to *not* get a little nervous. Roman went as far as you could possibly go, to make me feel comfortable. It felt even better to have the actual product *match* the quality of service. I would not hesitate to recommend these theater seats to anyone --- they're really ARE all that ..."
"We ordered 6 of the Fusion Lagoons and could not be happier with the purchase. We were hesitant to buy without being able to try. But, the large thread on the avsforum made me feel comfortable enough to order. We are very glad that we did!
The chairs are excellent quality and materials. They are very comfortable, but still have great support.
Roman was great to deal with and very responsive!
I would not hesitate to buy again. "
"Ordered 4 Fusion Jive chairs from UHE after seeing all the recommendations on AVSForum. The high feedback for customer service, seating value, and overall satisfaction is well deserved. Really enjoying mine thus far and highly recommend taking a look at Fusion options..."
"Let me begin by saying I've had the desire to have a home theater for some time. Nothing extravagant but a fun place for family movie nights, sporting event watching with friends, etc. With young kids, multiple corporate relocations, lack of proper home floor plans, etc. it hadn'tcome to fruition. With our most recent move to the NE we had a finished basement for the first time and the opportunity became more practical.
One key piece of the room was seating. For someone like myself who really likes to research and ensure a good value for their investment, I found the search for home theater seating frustrating. I really wanted to get it right after waiting so long. Over the past year I was close to pulling the trigger multiple times but couldn't get comfortable making the purchase based on a few internet pictures and many mixed customer reviews.
Thankfully, I ran across Roman Shenkerman at Ultimate Home Entertainment. Roman answered all of my questions very timely and thoroughly. Lucky for me I was within driving distance of their warehouse so I could go test each of the chairs in their Fusion collection. They were all impressive and satisfied our needs but we decided to go for the top of the line Escape chairs.
Delivery was coordinated perfectly and arrived within a few days of ordering. The chairs were well packaged and set-up was no problem for me and my wife. We broke them in watching my KC Royals raise their World Championship banner on Opening Night. A perfect start to what I'm certain will be many years of enjoyment.
For anyone in the market for home theater seating I hope you benefit from the extensive research I did and decide to do business with Roman. You won't be disappointed."
"I was nervous about purchasing seats (ten, in this case) without having an opportunity to try them out first. But I did extensive online research about different seating options and this Fusion Collection was repeatedly mentioned in online forums and review sites. Having ordered and installed them, I can see why! I am absolutely thrilled with my black Tribute seats. These would be fantastic seats at any price, but especially considering their very reasonable price, I cannot imagine finding a better value.
Roman was an absolutely pleasure to work with. He very patiently answered all of my questions over multiple phone calls and was able to suggest the best seats for me given my own comfort preference and what I wanted in my home theater. He is the consummate professional. I didn't know when my room would be ready, so he let me order and pay for the seats and then held them for me until I asked him to ship them.
Overall I couldn't be happier with the seats or the service Roman provides. I recommend these seats without reservation for anyone looking for home theater chairs."