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If you are contemplating a food chopper, do not buy Ultimate Chopper



The Ultimate Chopper manufacturer is not interested in your satisfaction, only in receiving your money. I have written 4 emails attempting to get satisfaction on a very simple and inexpensive, but dangerous product defect. I have since discovered numerous others have also experienced this same component defect. Nothing will explain it better to illustrate to you that you should avoid purchasing this product, than my last actual email. Here it is:



Dear Sylmark, 10 - 8 - 04


I am going to give you one last opportunity to honor the guarantee on your Ultimate Chopper. Your television info-mercial clearly states that the blade is guaranteed for life.

The guarantee makes reference to dulling of the blade. However, my problem is even much worse than that. It came apart in the middle. That means that when you go to remove the blade after chopping, the top part comes off, the blades stay on the spindle. There is no way you can safely remove the blade because the bottom of the blade section is snapped on. There is no way to grab it and remove it. The top part of the blade contains the spring release.

Serious injury of a cut would result from trying to remove the blade. It would also be extremely dangerous if it separated while it was spinning. The blade unit should never have come apart like that in the center where it is molded together.

This is a defective component in your product, and this is my fourth email asking for a simple replacement of that inexpensive blade. The machine cannot be used with this blade.

If you refuse to acknowledge this minimal customer satisfaction, it will not be in your best interest. The power of the internet is enormous. I will take the time to go to all the consumer complaint and rating sites, and advise potential buyers of your product to buy another brand chopper from any of many other reputable companies. Such as Ultrex or QVC.

I do not want to take this action, but I am not a consumer who allows any company I do business with to rip me off. I am patient, understanding and reasonable. But when you have a safety defect in a product or component part, which you proudly boast is guaranteed "for life", I will demand you honor that guarantee.

Look at it this way. If one customer does not buy the Ultimate Chopper because of the negative experience I will relate, it has cost you ten-fifteen--maybe 20 times, what the cost of simply replacing my one blade would be. However it will likely be many more than one, because I will use my emails to show the extent of my requests for this minimal satisfaction. Sites such as Amazon, ReSeller Ratings, complaints.com, Biz-Rate, My Simon...are only a few that I will take the time to thoroughly inform.

There is no corporate wisdom in this, for you not to simply mail me a replacement blade. Not to mention the lack of integrity. Or concern for safety of your customers. You can even have the defective one back if you want it. A reputable company does not even consider making a consumer go to this time or extent to remedy a problem. Especially when injury from the product could result. This can be resolved with an inexpensive part, of which you have a warehouse full. Then I will not be injured and you will not lose me as well, as a future customer of anything Chef Tony advertises, or Sylmark manufactures.

I will ask you one more time as respectfully as I can, to just send me a replacement blade so I can safely use and enjoy your product. I will expect an answer at your earliest opportunity.

Thank you.


My email was ignored. Is this the company you want to purchase your product from ?

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