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Verified
1/5

2010-05-18

"I ordered a holster from US Cavalry. They stopped including rail systems (to attach magazine) with the holster but did not put this information on their website. I called back and ordered a magazine and rail system and they sent me the wrong magazine. When I called back again they wanted to charge me shipping to order the correct piece and wanted to charge $8 for a shipping label to return the wrong piece. Terrible service. They want me to pay for their mistakes. I told them I am leaving for Afghanistan soon and I need this and they do not care."

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Verified
5/5

2010-02-13

"Great site! Got the referral from nutnfancy from youtube. Glad I checked it out. Great selection, decent shipping prices, and fast delivery. Ordered SERPA molle attachment, shemaugh, and a pair of gloves."

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Verified
5/5

2009-11-06

"I've ordered many times from USCAV and have, overall, been very pleased.

Their base prices are not the best and their shipping rates (FEDEX only) can be a bit ugly (at least compared, by weight, to many other FedEx shipments I've had over the years).

That said, quality and selection on the items is fantastic. With one of their coupon codes (usually 10%-15%) and/or free shipping pricing becomes much more attractive. Free shipping on some very large items can really make up for somehwhat higher prices on very heavy items.

I've never had a single problem with any of the USCAV shipments or the items themselves. All NIB and shipped quickly after the order. You are also very quickly notified if something is out of stock and the estimated date that it will ship. Even had a CSR call me directly to offer a substitute item when one I had ordered went out of stock with no replacements coming. Pro-active customer service like that is hard to find. That's why I'll continue to shop with USCAV (at least when good coupons are available!).
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Verified
3/5

2009-06-11

"U.S. Cavalry has great products and indicates whether or not an item is in stock. However, their prices are high, their shipping charges are excessive, and they ship slowly. "

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Verified
5/5

2009-03-31

"I've been buying stuff from U.S. Cav for years and I've been impressed with each order and product. Their products tend to be priced within in a dollar or two of other merchants, but their reliability and customer service has been top notch. I've done exchanges and returns on a couple of things and their customer service reps are great and the process has been simple and quick. I recommend U.S. Cavalry very much."

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