ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
1/5

2007-07-19

"This store is a fraud. I ordered a Sony camcorder which appeared to be a fantastic deal and actually paid $42 for a 2 day delivery.

I got 2 emails asking me to call the store about the order with no further details. No one bothered telling me in these emails that the camcorder which showed to be available for immediate delivery was not going to be "in for 8 weeks". The same model is readily available at all electronic stores.

The person who finally answered the phonecall after a long hold, told me that "it is no problem and that he will cancel the order" and hung up on me. It may not be a problem for USAphotonation but it sure is a problem for me the customer as I needed it for a family event this weekend!!!
So much for a "Great deal".
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2007-07-09

"We ordered a Canon Rebel XT 8MP Digital SLR Camera (Body Only -Black) for a too good to be true price of $179.00. The next day we received an email asking us to call. After talking to a service rep, he let me know that the camera would not work without the software, which I could purchase for $599. He hung up on me when I asked him to cancel the order. Watch out for the too good to be true price!!!!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2007-06-27

"I found this company on ShopCartUSA, and at the time they listed the lowest price for the Nikon D80 I was looking for. After ordering it, I got an email on Friday verifying the order, then on Monday I got an email saying it was backordered and wouldn't be in for 4-6 weeks. I saw they were still selling this camera on their web site, so I sent an email informing them their web site says its In Stock, and will they be sending me the camera. No response to that email. I then called the store, and was told the camera is in stock (I didn't mention I was told in email it was out of stock). I told him I was told it was out of stock on Monday, and he says he don't know who said that, because the camera is in stock. He also wanted to sell me other items with the body, but I had only called to see if the item was in stock. This showed me that their email was a lie."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2007-06-23

"I ordered a d80 camera for 479...I received a confirmation email...then shortly after that I received an email that I needed to call. They asked me why I ordered a camera that I wouldn't be able to use? I said I just want the camera. They got annoyed with me and told me you know you won't be able to use it...and they told me I needed the USA model which would cost a little more. So...I agreed to almost $800 I got my camera....Now...the invoice is for $904!! Now I am in the process of trying to return the camera. Has anyone thought of filing a class action suit against these guys? Some lawyer could make some dough!!! They have false advertising and they bait and switch along with harassing you on the phone. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2007-06-20

"Basically I ordered the d200....I was very excited and like everyone else I got the email stating they needed verification to complete my order. They wanted to know if I had a special chip to convert the Chinese menu to English and it was available for 700. And Peter also told me that a battery would be needed etc....he became very irate in my opinion and starts to go on about this is the best deal anywhere etc. He was very rude when I asked him to Cancel my order. PLEASE DO NOT ORDER FROM THESE GUYS!!!!! THEY ARE THE WORST."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-06-20

"I was looking for a good deal on a canon rebel xti with a efs18-55mm lens & ef 70-300mm IS USM telephoto zoom lens. Intially I found an unbelievable price for a package deal at expresscamera.com, but as many others have found out, it was on back order. Since USAphotonation had similar pricing, placed an internet order on the 06-13-07. Received email confirmation that night & call from Peter at ext# 211 the next morning 06-14. He informed me that the camera I ordered at that price was an import and that for $200 more I could get the US model. He also quoted prices for the lenses + CF card. Although it was a lot higher than the initial pricing, it was still a better deal than other places. Accepted the quoted price & was told would ship next day 06-15. ETA was 3-5 days. So far so good, right? Saw this & other sites with reviews & my stomach turned. All the horror stories about possible ID theft and supposedly getting fraudulent charges on the credit cards made me so nervous that I literally read hundreds of reviews (almost all the posted ones) & had a few sleepless nights. Checked email frantically for tracking # & tracked shipment on UPS site. Tracking# XXXXXXXXXXXXXXXXXXX with ETA 06-18-07. Received perfectly genuine canon rebel xti & lenses in perfect condition(ie. orig box+ warranty including battery pack+charger+manuals+cds) on 06-18-07. After all that I have been through the past few days reading the reviews, I decided to write this review to let people know my own experience. Honestly speaking, I am quite happy with the price & service. I guess if you know what you want you can still get a great deal from this place. At the end dont be too greedy & use your better judgement, in most likelyhood you will get a good deal- just remember there is no such thing called a free lunch!!!

P.S. Also received the double memory offer for the prof. CF card(although generic but perfectly functioning)+ free camera bag+small tripod+ memory case.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

1/5

2007-06-18

"Like an immature fool, I bought the "too good to be believed" deal on a Nikon D80 from these feather merchants. Thankfully, I discovered this marvelous website and was able to cure my error.

I called USA Photo Nation to inquire about my order. The rep gives me some crap that "these cameras are on backorder and we do not expect them for a minimum of 12 weeks, but if I am willing to upgrade to a pre-packaged bundle (another $400.00), they can ship within two days."

Thank goodness I did not just get off the boat! I told him I know bait-and-switch when I hear it. He summarily told me "this order is canceled" and hung up on me.

Stay away from these goniffs. If something sounds too good to be true - it is. Deal with LEGITIMATE merchants. Dealing with sham artists is sure, stomach acid-rich aggravation.

In the end, I bought from B&H Photo. It cost me $470.00 more, but I am comforted by their longstanding reputation as honorable merchants.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2007-06-15

"Ordered via their website. Received email from them 5 days later telling me to call them because they are trying to reach me regarding my order. I call the number and extension and leave a detailed message and no one calls me back. They send a 2nd email telling me that they're "still" trying to contact me and to call them. So, I call them again and leave another message, again with no response. Then today, I receive an email telling me my order's been canceled. I should've known they weren't legitimate by the price they advertised. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

1/5

2007-06-14

"!!!! WARNING!!!!!!!!I called USA photo nation company, Because of their price on the canon XTi SLR (400D) body only. normally I will get my photography supplies from B&H photo and video. when I saw USA's Deal it was hard to pass up. I called their company with a few questions about this product after the third question them all basic questions like USA vs chinese, shippin fees an delivery time. He hung up on me. so I did called B&H and asked them about the rating website and I did some search and found out the horror stories about this company. I got so angry that i have to write this review, I hope anyone who is thinking about doing business with this company will think twice I feel their business practices are suspect. !!!!! WARNING!!!!"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2007-06-13

"Purchased a D200 camera and was never told it was a "grey market" camera. Nikon won't discuss problems with the camera due to this.
When the store was contacted they would not discuss our return of the camera - simply hung up.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

1/5

2007-06-11

"Placed an order for a Canon camera. Received an e-mail to call customer service. They said I needed to order the "retail version" and that they sell the wholesale version with certain accessories normally found in the retail version. It was going to cost me another $50+. When I said cancel the order, they hung up on me. I am now hoping my credit card does not get charged. DO NOT ORDER FROM THIS COMPANY. "

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

1/5

2007-05-17

"I was fooled by their low prices on cemaras and kits to only find that they're the chinese version without any english. Of course they don't tell you this until after you place your order when they call you up and try to sell you on the more expensive models that are in english. When I went ahead and said give me the more expensive one I got an email telling me it was backordered 4-6 weeks. The email also said I could reply to it requesting my order to be canc'd but in doing so I get an automated response telling me I have to call customer service. I spoke with a customer service rep who seemed upset with me for ending my order. He asked me why I wanted to end it and I told him because the product will take up to 6 weeks to receive and that I had found a better deal elsewhere. He then proceeded to tell me that I had an attitude and when I asked for confirmation of my cancellation he hung up on me. I called back twice and was hung up on again and again. Stay away from this fly by night operation. I'm so glad I didn't go through with my purchase now...."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2007-05-07

"Same as the rest. Wish I had found this site sooner! DO NOT buy here!"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2007-04-30

"I placed an order for a Panasonic HVX200 camera on Friday. Monday I got the e-mail telling me I had to call. I called and spoke to Thomas who told me that the camera I ordered was the Chinese version with Chinese menus, etc. and that it would take 4-6 weeks for delivery. He said that it didn't come with a battery, cables, or LCD screen. I told him the LCD was part of the body of the camera and he said, "Not for the Chinese version." He told me the best deal was to pay them $2900 for the "US version" which came with all the accessories and the LCD screen. Thomas was not rude and he did not yell, but it was obvious from the conversation that I wasn't going to get an HVX200 for the really low price listed on their website. You will only waste your time if you think that deal that's too good to be true has any chance of being real, at least from USAPhotoNation."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2007-04-29

" Yes, I agree. This place is a fraud. They will lie to you. I called them before I placed an order on a Canon SD1000 to see if it came with all the cables, battery, and charger etc. They said it did. So I placed an order on-line and got an email like a lot of people saying I needed to contact them about it. I called them today and they said it did not come with those items and I had to purchase them seperately !
I immediately cancelled my order and they didnt seem to care. Its fraudulent at its best. I would never recommend dealing with this company again. Hopefully they wont be in business much longer.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A