"I ordered a Tamron 17-50mm 2.8 Di II. It arrived promptly and well packed.

It had an unacceptable degree of softness on the right hand side of the image at all apertures and focal lengths. I sent it back for refund under the 7 day distance selling regulations (EU Law) at my own expense: £6.40.

Over a month later, they still hadn't refunded the money, I called them several times, the said it was being done. They then called me to say they had lost my credit card details !

They eventually confirmed they had refunded the money, but had deducted the £8 delivery charge.

I've had to pay nearly £15 for a faulty lens.

Pretty poor customer service.
"

"I have used this company for years buying many cameras and accessories from them. They have always given good service and their prices are very keen.

They are unusual for an online supplier in that they have a shop at their warehouse in Clitheroe and also full contact details on their web site. They ae happy to let you try out cameras in the shop and give advice. I can't comment on the mail order service as I live locally and just go to the shop for anything that I buy."