"The product should have been packed so it would not be able to move in shipping box"

"The ordering process was fine. The store hours were what could be improved. 5 PM closing time for any retail store?"

"In today's day and age, the process for my order was sub par. Lots of work needs to be done to improve to have me as a returning customer. Only a low price will bring me back.Great people at the store but your computer databases are not talking to each other. Got no notification the order arrived at the store."

"I've shopped at True Value for nearly 30 years and have never had a problem and found the staff to always be knowledgeable, helpful and pleasant."

"The item I ordered was not readily available in any of the local hardware stores (not even online). Thank you True Value."

"I'm a true blue Tru~Value customer. Most items are as or near as cheap as at the big box store, I shop/compare on line. I've found that the slight difference between T.V. and the others is so minimal, that I usually shop locally, not 6 miles away."

"AWESOME *****5 STAR CUSTOMER SERVICE*****"

"The True Value online ordering & delivery process is as good as anyone's. Try it, I'm sure you will agree. Looking for hard to find hardware like bolts, washers & nuts? Go to your friendly True Value store, they have the items the Big DIY stores don't have."

"I rate it well, but I think the products were seasonal returns where customers pilfered the boxes for instructions and spare bulbs/fuses"

"If it's not available in the store, I liked that the items I needed was available on line."

"This was the first time I had ordered on-line from True Value and am very pleased with the entire process."

"Very good and helpful with customers."

"It was fairly pleasant experience barring fact I confused store with competitor and I could see myself going there if I had something I wanted to do and needed opinion of how to accomplish same."

"I always have positive experiences with True Value."

"I would do most/all of home improvement shopping at True Value if it were closer to my home."