"Excellent customer service and a great product"
"Trophy Deals has the sweetest customer service reps. I was able to order my soccer medals FAST, and get assistance with engraving. Overall, it was a pleasant experience ordering from Trophy Deals - and the medals look FABLOUS. Excited to order my next awards!"
"Charged my card and told me my trophies were on the way. We had an event and the trophies were never sent! Do not recommend doing buisness with them."
"We are loving Trophy Deals! There was a small mistake with my order. I alerted them and it was fixed immediately! We can't wait to order awards for the 2021 season! "
"Trophy Deals has been in charge of all our awards needs for over a decade and we have always had a wonderful experience with them. They truly take care of their customers."
"Wow; so, I researched alot of online trophy retailers, and "Trophy Deals" advertised great prices on a very nice trophy that I wanted to get for my youth boys team. When they arrived, I wasn't impressed at all and contacted them immediately. Very soon after I recieved a response and my order was TOTALLY re-done and shipped to me in only a few(3) days. Not only were they super responsive and helpful throughout the entire process, they made SURE that my order arrived in time for my event! Thank you Auston, Kimberly and whomever else helped to get that order corrected. That was STELLAR! You guys are AWESOME! #SoPleased"
"Been using Trophy Deals for several years now - and have yet to be disappointed. Jerry Surber has been handling our account and does an amazing job. He's on the ball with award recommendations, proofs, tracking and follow-up after delivery. Definitely goes above and beyond with customer service.
We order several hundred trophies and plan to continue to use Trophy Deals for all our award needs! "
"Purchased acrylic trophies for my son's baseball team, received within a week. However, trophies had the wrong design. Instead of baseball, it was the basketball design. I called the following morning and spoke to Hilary. She asked me to send an email with a picture of the incorrect design. Immediately, I emailed her. She confirmed it was the wrong design. I asked her if I could return the acrylic part of trophy and have the correct one sent to me? Also, could she confirm I would receive it before the event date which is a week and a half away. She tells me she will call me back. Three hours later, not hearing back from Hilary so I call back only to find out Hilary left for the day. At this point, I'm not happy because I was on a deadline and needed to know if I had to find another alternative. The person hung up on me so called back. Ashlyn answered this time. She listened to my frustration of not getting the correct trophies and Hilary not getting back to me. She was very helpful and was able to help me. She told me she will check to see if the trophies would arrive in time. She said she will call me back to confirm shipment date. And she did. I missed her call and she left a voicemail with her direct #. Called back and Ashlyn informed me a whole new set of trophies will be sent and should arrive before my event. Furthermore, no charge due to their mistake and I could either donate the trophies I had or throw it away; I did not have to return the wrong trophies back to them. Ashlyn has been awesome to work with. She was the one who called to confirm shipment of my order when I placed my order. She made sure my trophies would be received on time. Thank you Ashlyn for turning around a horrible experience to a great one! You're the only one who has replied back. I've emailed Jeremy, Brenda and Hilary and they all did not reply back. - customer in Hawaii"
"The medallions arrived today- they are gorgeous! The little T Ball players are going to love showing them off! Thank you again for your great customer service !!"
"Trophy Deals has best prices!"
"I ordered a plaque in november 2016, for employee of the month for October of 2016, and the put the year of 2015. Who orders an employee of the month a year later? I told them about it and ask if I sent it back if I could get it fixed or get a new one discounted, and she said nothing they could do but make a new one st full price. The plaque is very cheaply made and there was no way I was going to spend another $55 on a possible messed up plaque again. Go to a local store this place don't care"
"The awards not only looked great but arrived just as projected.. I will continue to use Awardsdepot! "
"exceptional service especially from Shea who took my order
Tony Scarlato
MERRY CHRISTMAS TO ALL"
"Website was very tricky and Hard to maneuver. Also the way you enter what you want on your trophies is very difficult and took multiple attempts. Also if you make one typo you can't edit it makes you delete trophy and start over."
"I ordered about 2 months early. They sent the wrong size name plates for our medals twice then admitted they lost my form for the 3rd rework and ended up overnighting the rework the day before our awards party. When I tried to explain my frustrations to the woman she did not try to make me feel better about the situation but instead said "Yes I know. I'm aware of the situation, it was me (who had been working on the order)." She admittedly lost my order and then got an attitude with me. They did not offer any refund or coupons for future orders. They didn't even apologize for the stress and inconvenience they had caused me. Very disappointed with this company and I would not recommend them to anyone."