"Repeat customer. Good prices. Does not always have the items I am looking for. "
"Fast shipping via USPS
Good communication via email updates
Minimal but sufficient packaging for parts ordered"
"Good prices, very modest shipping cost increases over the first item, very prompt shipping and good communication. I haven't done business with them before but expect to do so again."
"Fast shipping with e-mail that included a UPS tracking number. For items that aren't already at the lowest price available, the site uses an automated price matching engine to allow you to submit price-match requests that can be approved very quickly. Got everything I wanted at the lowest prices possible and qualified for free shipping too - it doesn't get any better than that."
"This was my first order from Tree Fort Bikes. I placed my order by phone and spoke with Alan who was very helpful, I needed to determine if the Time Iclic pedals came with the revised cleat that Time had engineered to address cleat breakage issues. I was placed on hold while Alan called the warehouse to check, he came back reporting the pedals would have the updated cleat. Order placed on Monday afternoon I was told it would ship on Wednesday (not sure why it took an extra day to ship, but at least they were up front about the ship date) the order arrived on Friday with the correct cleat. When I did not receive a tracking e-mail on Thursday I sent an e-mail requesting verification that the order had shipped. I promptly received two replies both verifying the shipment and one apologizing for not sending the tracking e-mail. I'm very satisfied with Tree Fort Bikes and will buy from them in the future."
"Great customer service. Super competitive pricing. Fast shipping. I've had great experiences with this merchant.Tree Fort is awesome."
" I have purchased several items from Tree Fort bikes and find it somewhat strange having to shop on-line to get a "pricematched" item while the store is close to home and I don't use credit cards on-line i have to purchase a gift card from my bank in order to keep things safe from fraud, which i have been through recently.
The people at Tree Fort are very informative and know their bikes, when calling by phone you don't feel rushed if asking questions they take time to answer or to recommend a certain product based on your preferences.
My most recent "pricematched" purchase went smoothly and i was notified within 2 days of my order for in-store pick up.
I would recommened Tree Fort bike shop to anyone looking for great deals and service. The only negative i take a star away, is purchasing on-line to get pricematched deals I can't pay for in-store with the same item in-hand with cash! I do enjoy their on-line store and website which make it all well worth the time for a great deal at a great bike shop! Thanks Tree Fort! "
"Tree Fort Bike has one of the best shopping websites I've ever used. Their prices are great (the bags I bought cost less there than at much bigger sites), and they shipped quickly. I will definitely think of them first next time I need to order bike gear."
"I ordered this a while ago and it came promptly (the same weekend). I live nearby and chose instore pick up; they held it for me for about a month and were helpful and quick once I had time to come by and pick it up.
Great shop, great experience."
"I received the Saris bike rack quickly and in excellent condition. This was my first order with Tree Fort Bikes and it was a great experience. Thanks."
"Web site is user friendly, order status is up to date, prices are the best and my order was received within the time frame specified. It doesn’t get better than that!! "
"It seems as always Tree Fort had the best price for the item(s) I was looking for. Communication on my order was excellent. I received my purchase four days later using standard delivery. I have used Tree Fort a number of times now and will continue to use them with confidence. "
"Great store with a winning business model. Living within a driving distance from this store, they provide me with the best of both worlds: best prices, and supporting the LBS at the same time. Anything I was looking for -- their automatic price-match ALWAYS provided the lower price, beating even the biggest name stores. All the orders I placed were ready in two days for pick up."
"TFB (tree fort bikes) have ridiculously fast shipping.
I ordered my glasses on wed, they were discontinued and the customer service dude, Ben, found another pair for me and replaced my model. Told me they were shipped and should be expecting them Fri at the latest next week.
Fast forward past the weekend, I wait eagerly for my shipment, checking my status with supreme OCDness. Monday, find out I got my tracking number. Half way across the country and a day and a half later my shipment arrive, unbeknown to me. Then wednesday at work, i get to work in the morning, log into USPS and BAM: shipment received.
ME: "WTF? insane in the membrane!"
I get through the day w/o paying much attention to work, jittery, and impatient, like a little child waiting for christmas morning, hoping to see what Big Red brought him.
I race home on the bike trail, narrowly avoiding pedestrians, motorists, and infants in baby carriages.
Bust down the door, and there it is, the little brown package from the little town of Ypsilanti.
Rip out the tape like a rabid hound on steroids and almost cry as I cradle my new Optic nerve glasses in my still sweaty hands.
My day is complete.
Long story short, TFN has excellant customer service and demon-speed shipping. first time buyer and i'm extremely impressed. If I ever need bike supplies, I'll be sure to make TFB guys priority and expect the same brilliant level of service and shipping."
"Tree Fort Bikes has great customer service. I first became a customer because of their great prices. But now I am a returning customer because of their personal service. There was an issue with my Garmin 705, the software was malfunctioning and Garmin could not fix it. Tree Fort Bikes replaced it promptly with a new one. Since actions speak louder than words, I immediately made another purchase to get my and my girlfriends bikes ready for spring. Tree Fort Bikes are good folks and they can count on my business in the future."